Operations / Service Delivery Lead

Operations / Service Delivery Lead Charleston, SC Job Details 15 hours ago Qualifications Security Authorization Project team coordination Data Center Operations DevSecOps Practices Data center experience ITIL Certification Management Process optimization Workflow management (operations management method) IT system monitoring IT service management Secret Clearance Splunk ServiceNow Senior level RMF Escalation handling Cross-functional team management Full Job Description

WORK WEEK

MON-FRI Job Description This position is contingent on contract award, expected to begin in July 2026. Technical /

Operational Background:

DCOPS / data center operations DevSecOps environments Enterprise VDI / end user computing

RMF / ATO

lifecycle management

Location:

Charleston, SC (primary - must be local or willing to relocate immediately)

Salary:

Limited by government contracting regulations, commensurate with experience Position Responsibilities Owns day-to-day execution, GSC alignment, escalation, and accountability Required Qualifications & Skills 12+ years operations/service delivery Experience managing enterprise IT operations centers Experience in SLA-driven environments

Key Capabilities:

Incident management escalation frameworks cross-team coordination (DevSecOps, DCOPS, Cyber) workflow optimization

Tools:

ITSM platforms (ServiceNow, BMC Helix) monitoring (Splunk preferred)

Certifications:

ITIL v4 (required)

Clearance:

Active Secret (required) Desired Qualifications & Skills Travel Amount 2% Domestic