Infrastructure Manager

Infrastructure Manager InfiCare - 4.3 Dallas, TX Job Details Contract $54 an hour 8 hours ago Qualifications Data center experience Operations management Linux support Interpersonal skills Incident report management Operational management Server backup and recovery Microsoft Exchange Metrics Reporting Windows SQL PKI Team development Email configuration (technical support) Incident management operations support Data backup Problem management Middleware systems Process management Linux administration Active Directory Active Directory management Database software proficiency

Full Job Description Role :

Infrastructure Manager Location :

Dallas, TX (Onsite)

Duration :

Long Term 12

Months Rate :

$62/hr on c2c OR $54/hr on W2

Without Benenfits Role Summary:

Responsible for end-to-end delivery of managed services for Linux, Windows, Oracle, SQL, Storage, Backup, Active Directory, Exchange, Certificates, and Middleware.

This role ensures:

Smooth daily operations Meeting SLA/KPI commitments Strong customer engagement Effective leadership of technical teams

Key Responsibilities:

1. Service Delivery & Operations Manage day-to-day operations of ECS services across all technical towers Ensure services are delivered as per agreed SLAs/Scope of Work Maintain high availability, performance, and stability of systems Drive quick resolution of incidents, problems, and service requests 2. Team Management & Leadership Lead and manage multi-technology teams (Exchange, Active Directory, Linux, Windows, DB, Storage, etc.) Ensure team has right skills, training, and coverage Allocate work and track performance of team members Act as single point of escalation for technical and delivery issues 3.

SLA / KPI / PI

Management Monitor and ensure compliance with: SLA (Service Level Agreements) KPI (Key Performance Indicators) PI (Performance Indicators) Identify risks proactively and take corrective actions Work with teams to improve performance metrics continuously 4. Reporting & Governance Prepare and present: Weekly / Monthly service reports

SLA & KPI

dashboards Incident and problem trend reports Provide clear, executive-level updates to customer and leadership Support governance meetings like

MBR/QBR 5.

Customer Management Act as primary interface with customer for day-to-day operations Understand customer priorities and align service delivery accordingly Build strong relationships and ensure customer satisfaction Handle escalations and drive timely resolution 6. Risk, Issue & Change Management Identify delivery risks and operational issues proactively Ensure all issues are tracked and resolved with proper ownership Manage change implementations with minimum business impact 7. Continuous Improvement (CSI) Identify improvement opportunities in: Automation Process optimization Cost efficiency Drive initiatives to improve service quality and efficiency Required Skills & Experience Technical Understanding (must-have) Hands-on understanding (not deep SME) of: Linux / Windows servers Oracle / SQL databases Storage & Backup systems Active Directory / Exchange Certificate lifecycle management Middleware platforms Functional Skills Strong understanding of: ITIL / Managed Services model

SLA / KPI

/ Performance reporting Incident, Problem, Change management Experience 8-12+ years in IT infrastructure / managed services 3-5 years in Service Delivery / Service Manager role Experience handling enterprise customers and large teams Success Measures (What Good Looks Like) SLA compliance consistently met Customer satisfaction (CSAT) positive Reduced incidents / faster resolution Strong reporting and transparency Stable operations with minimal escalations #IND2

Pay:

$54.00 per hour

Experience:

Microsoft Exchange:

4 years (Required)

Active Directory:

8 years (Required) Data center: 6 years (Required) Operations management: 3 years (Required)

Work Location:

On the road