Director, IT Service Delivery

Job Description An oilfield services client is seeking a Director of IT Service Delivery to lead enterprise IT operations across helpdesk, desktop support, and the IT PMO. This individual will drive high-quality service delivery, optimize vendor performance, and align IT initiatives with business priorities across a global organization. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Minimum 12-15 years of experience in IT, with leadership across IT operations or service delivery Proven experience managing helpdesk, desktop support, and end-user services Experience leading or operating an IT PMO Strong knowledge of ITSM frameworks (e.g., ITIL) Experience managing vendors, contracts, and service providers Experience with IT budgeting and financial management Experience supporting global or field-based operations Strong stakeholder engagement and communication skills Experience managing hybrid teams (internal and outsourced) Bachelor's degree in IT or related field