Job Description
Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: ' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women ' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR ' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions. ' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more. Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve. Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.
JOB SUMMARY
The Manager, IT Infrastructure is responsible for providing strategic, operational, and technical leadership across Community Health Choice's physical and virtual server environments, including infrastructure architecture, design, implementation, optimization, and ongoing support. This role oversees enterprise server, VDI, virtualization, storage, and SAN platforms to ensure infrastructure reliability, scalability, security, and performance. The Manager leads infrastructure planning, system modernization, capacity management, and major IT initiatives, including upgrades, migrations, maintenance cycles, and outage coordination. This position also provides leadership and performance oversight for assigned IT team members, ensures adherence to organizational standards and risk management objectives, and supports operational excellence through system audits, reporting, governance practices, and technical staff development. Enterprise Infrastructure Operations and Platform Management Oversee server infrastructure and all components of the enterprise virtual environment, including VMware, VDI, virtualization, storage, and SAN platforms. Ensure infrastructure stability, performance, scalability, operational efficiency, and alignment with current and future business demands. Team Leadership, Performance Oversight, and Staff Development Provide leadership, direction, and performance oversight for direct-report IT team members, ensuring accountability, alignment, and continuous development. Identify opportunities for team training and skills advancement, and design or support training programs and workshops to strengthen technical capabilities and promote knowledge sharing across IT teams. Infrastructure Modernization and Major IT Initiatives Proactively identify opportunities to enhance and modernize software, virtualization platforms, and infrastructure systems. Lead the planning and execution of major IT initiatives, including system upgrades, migrations, maintenance cycles, and outage coordination. Governance, Compliance, Security, and System Audits Perform routine assessments of VMware infrastructure and data security controls to ensure compliance with organizational standards and risk management objectives. Conduct regular system audits to evaluate performance, security posture, and adherence to established policies and procedures. Develop, implement, and maintain IT policies, standards, and best practices to support governance, security, and operational consistency. Capacity Planning, Performance Monitoring, and Operational Reporting Lead infrastructure capacity planning activities to align resources with current and future business needs. Prepare and present operational reports and system performance metrics to senior leadership, providing insight into infrastructure health, risks, trends, and performance opportunities. Service Delivery, Cross-Functional Collaboration, and ServiceFIRST Standards Deliver exceptional customer service by embracing ServiceFIRST standards during provider, member, visitor, and staff encounters. Work collaboratively with coworkers and IT partners to support reliable infrastructure services that meet or exceed internal customer, member, and provider expectations. Demonstrate professionalism, accountability, responsiveness, teamwork, and effective communication in all service interactions. Other Duties as Assigned Perform other duties as assigned by the Director, IT Infrastructure or senior Information Technology leadership. QUALIFICATIONS
Education/Specialized Training/Licensure:
Bachelor's Degree required. MCSE and VCP certified preferred Work Experience (Years and Area): 6 Years of IT systems Operations and Support Management Experience (Years and Area): 3 years of management experience, team lead or project lead experience Software Proficiencies:
Microsoft 365 (Outlook Word, Excel, Outlook, PPT)
