IT Manager / Epicor Administrator

#2000 IT Manager / EPICOR Systems Administrator We are seeking a motivated and technically capable ERP Systems Administrator to manage and support a cloud-based ERP platform. This role will act as the primary on-site IT resource, assisting end users while partnering closely with company leadership and external support teams. The ideal candidate will bring practical experience with Epicor ERP environments, cloud-based ERP technologies, strong general IT troubleshooting skills, and effective communication abilities.

Key Responsibilities:

Administer and support the ERP platform, including: System configuration and user access management Creating and modifying dashboards, reports, and workflows Troubleshooting ERP-related issues and coordinating resolutions Assisting with upgrades, patches, and third-party integrations Providing frontline support for office users and manufacturing/shop floor systems Deliver desktop, hardware, and basic network support for local staff Collaborate with leadership and external partners on escalations, projects, and IT best practices Maintain technical documentation and assist with end-user training materials Provide occasional after-hours support for maintenance activities or urgent system issues

Required Qualifications:

Bachelor s degree in Information Technology, Computer Science, or a related discipline preferred 5+ years of ERP administration and support experience, including experience with Epicor environments Experience supporting Epicor Kinetic ERP in either cloud-hosted or on-premise deployments Working knowledge of ERP modules such as Manufacturing, Inventory Control, Order Processing, and Finance Proficiency with: ERP administration, customization, and troubleshooting Supporting manufacturing operations and production floor technology General understanding of: Networking, security, and endpoint support PC hardware and desktop troubleshooting Strong communication and interpersonal skills Ability to work independently and manage multiple priorities effectively

Preferred Qualifications:

Experience with ERP integrations, reporting tools, or light development/customization Familiarity with workflow automation or business process improvement initiatives