Associate Director, Information Technology Systems

Associate Director, Information Technology Systems University of Utah Health - 4.1 Salt Lake City, UT Job Details Full-time 5 hours ago Benefits Retirement plan Qualifications Managerial strategic planning Digital transformation Team management Implementing APIs IT Stakeholder relationship building Full Job Description Overview This position provides leadership and management for the Information Technology (IT) service line within University of Utah Health Hospitals and Clinics, where assigned. This role is accountable for the architectural framework for system analysis and development, maintenance, support and enhancement recommendation for health information and business systems across the organization. The incumbent is responsible for the effective coordination and collaboration with other divisions and departments, supporting all business units in medical information matters and assisting clinical departments in the prioritization of information needs. Contributes to strategic planning and governance activities.

Department Overview:

Information Technology Services (ITS) strives to provide industry leading information technology solutions in support of patients, providers, researchers, staff and visitors. As the strategic and operational IT service provider for University of Utah Health, ITS is responsible for implementing and supporting mission critical IT applications, technology and services. These include the electronic medical record, revenue cycle applications, several hundred 'boutique' health care applications, the electronic Data Warehouse (eDW), patient portal, telemedicine, biomedical engineering and Health Information. Applications training and critical services such as infrastructure, help desk, data security and many other functions are provided, much of which is supported in collaboration with University Systems Services (USS). This position has no responsibility for providing care to patients at this time. This role leads the strategy, implementation, and operations of contact center platforms, including migration from legacy systems to CCaaS solutions. Oversees platform architecture, integrations with enterprise systems, and ongoing performance, stability, and optimization. Establishes support models and manages service cost structures, including billing and chargebacks. Partners with clinical, operational, and administrative stakeholders to align solutions with business and patient engagement needs, while driving modernization across voice, digital, and automation capabilities (IVR, chat, AI, workflows). Provides leadership in hiring, developing, and managing staff, including performance management and team engagement. Oversees budget planning and financial performance, ensuring alignment with organizational goals. Accountable for service quality, patient satisfaction, and continuous process improvement. Requires strong leadership and communication skills, knowledge of healthcare operations and financial management, and deep expertise in CCaaS platforms, cloud communications, legacy system migration, API integrations, and contact center operations. Proven ability to lead digital transformation initiatives is essential.

Corporate Overview:

The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA Responsibilities Essential Functions Job Specific Responsibilities and Accountabilities Performs to required standards for job specific responsibilities and technical competencies. Talent Management Hiring, training, developing, and communicating with staff. Financial Management Responsible for developing, monitoring and achieving budget goals. Manages labor and non-labor expenses to budget or flex budget. Manages revenue to budget to maximize potential revenue. EPE/Service Responsible for patient satisfaction scores within assigned area(s). Responsible for upholding PROMISE standards of direct reports and team members. Quality Responsible to achieve quality goals for assigned area(s). Manages and promotes continuous process improvements in assigned area(s) Performance Management Responsible to provide staff feedback on performance, including on-time appraisals and coaching. Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner. Building Relationships Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization. Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills

/ Abilities Ability to perform the functions of the position, as outlined above. Demonstrated leadership, human relations, and effective communication skills. Knowledge of health care business operations and demonstrated operational planning skills. Knowledge of budgeting practices, reporting analysis, and forecasting. Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools. Qualifications Required Bachelor's degree Information Systems, Business Administration, or related area, or equivalency. Six years of progressively more responsible management and strategic planning experience. Qualifications (Preferred) Preferred Master's degree in Information Systems, Computer Science, Business Administration, or a related area. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed To inquire about this posting, email: EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations. All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/ Online reports may be submitted atoeo.utah.edu/ The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. Requisition Number 83132 Reg/Temp Regular Employment Type Full-Time Shift Day Work Schedule 8-5 Location Name Information Technology Services Workplace Set Up Hybrid City

SALT LAKE CITY

State UT Department

COR ISC 17A ENTERPRISE SYSTEMS

Category Information Technology Workplace Set Up Hybrid