Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
IT Operations Technician [Tier 3] - Journeyman
Job
ECS Federal, LLC
Fairfax, VA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
75
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job DescriptionECS is seeking an IT Operations Technician [Tier 3] - Journeyman to support advanced IT operations and enterprise system management within the Army National Guard's (ARNG) expansive network infrastructure.
The Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program delivers comprehensive enterprise IT infrastructure, WAN, cybersecurity, and associated services to the ARNG and its mission partners. The program supports more than 120,000 users and 141,000 endpoints across approximately 2,800 sites spanning 54 states and territories, enabling Title 10 and Title 32 missions, domestic emergency response operations, mobilization readiness, and classified SIPRNet operations.
Task 4 — Enterprise Operations Support — provides 24/7/365 network monitoring, control, and management from the
ResponsibilitiesResolve advanced user and system issues impacting mission operations efficiently.
Perform complex troubleshooting for hardware and software, ensuring minimal downtime.
Support escalated service tickets by conducting thorough root cause analysis.
Validate and document remediation actions, maintaining detailed resolution records.
Coordinate with infrastructure, network, and hosting teams to restore services promptly.
Ensure compliance with operational procedures and service-level objectives.
Lead efforts in system migrations and upgrades, ensuring operational standards are met.
Manage and administer ServiceNow ITSM, enhancing service management processes.
Utilize VMware virtualization and Active Directory for effective system management.
Please Note:
This position is contingent upon contract award.The Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program delivers comprehensive enterprise IT infrastructure, WAN, cybersecurity, and associated services to the ARNG and its mission partners. The program supports more than 120,000 users and 141,000 endpoints across approximately 2,800 sites spanning 54 states and territories, enabling Title 10 and Title 32 missions, domestic emergency response operations, mobilization readiness, and classified SIPRNet operations.
Task 4 — Enterprise Operations Support — provides 24/7/365 network monitoring, control, and management from the
RCC-ARNG
Network Operations Center (NOC) over classified and unclassified networks, delivering DoDIN services including data, voice, and video across the ARNG's distributed enterprise infrastructure.ResponsibilitiesResolve advanced user and system issues impacting mission operations efficiently.
Perform complex troubleshooting for hardware and software, ensuring minimal downtime.
Support escalated service tickets by conducting thorough root cause analysis.
Validate and document remediation actions, maintaining detailed resolution records.
Coordinate with infrastructure, network, and hosting teams to restore services promptly.
Ensure compliance with operational procedures and service-level objectives.
Lead efforts in system migrations and upgrades, ensuring operational standards are met.
Manage and administer ServiceNow ITSM, enhancing service management processes.
Utilize VMware virtualization and Active Directory for effective system management.