VP, Business Systems and IT

The Opportunity We are looking for a VP of Business Systems to serve as our internal technology leader that's responsible for the systems, tools, and platforms that power MeridianLink's operations. Reporting directly to the CTO, you will lead the enterprise IT strategy and be the driving force behind our internal AI transformation, helping every function in the company work smarter, faster, and more effectively. This is a high-impact leadership role for a builder who thrives at the intersection of business strategy and technology execution. What You'll Own Enterprise IT Leadership Own and evolve the enterprise technology stack across all internal functions including Finance, HR, Sales, Marketing, Customer Success, and Operations Lead and develop a team of business systems, and enterprise applications professionals Establish IT governance, security posture, and compliance standards appropriate in the fintech industry serving regulated customers Manage vendor relationships, licensing, and enterprise software procurement Own the IT Service Desk function, setting the standard for employee experience, responsiveness, and resolution quality — with a strong emphasis on automation-first support, self-service capabilities, and AI-assisted ticketing to reduce manual effort and drive faster time-to-resolution Internal AI Transformation Define and execute MeridianLink's internal AI strategy — identifying the highest-value opportunities across every business function Partner with Go-to-Market, Finance, Customer Experience, and Operations leaders to embed AI-powered workflows, automation, and decision-making tools providing technical depth and implementation support. Build the internal metrics and systems foundation required to support scalable AI adoption Drive a culture of continuous improvement through technology and AI literacy across the organization Business Systems & Applications Own the roadmap for core enterprise applications (CRM, ERP, HRIS, CS platforms, etc.) Ensure systems are integrated, reliable, and scalable to support MeridianLink's growth Partner closely with functional leaders to understand business needs and translate them into technology solutions Partner to drive data quality, visibility, and access across the organization Strategic Partnership Serve as a key technology advisor to the executive team and board on internal IT matters Align IT investments with company goals and business priorities Partner with the product and engineering organization to ensure internal and external systems work in concert What We're Looking For Experience 15+ years of progressive technology leadership experience, with at least 5 years in a VP equivalent role Experience in SaaS, fintech, or other high-growth technology companies strongly preferred Proven track record leading enterprise-wide business systems organizations Demonstrated success driving AI, automation, or digital transformation initiatives at scale Leadership Strong people leader who can recruit, develop, and retain top IT talent Excellent cross-functional collaborator — equally comfortable with a CFO, a sales leader, or an engineer Executive presence with the ability to influence without authority and communicate complex technology concepts to non-technical audiences Partner with the data organization to deliver Enterprise data solutions Technical Depth Deep knowledge of enterprise application ecosystems (Salesforce, NetSuite, Hubspot, M365, copilot or equivalents) Familiarity with AI/ML platforms, workflow automation tools, and modern data infrastructure Understanding of IT security, compliance, and risk management in regulated industries Why MeridianLink High-visibility executive role with direct CTO partnership and board-level exposure Opportunity to define and build an AI-first internal operating model from the ground up Mission-driven company helping financial institutions serve their communities Competitive compensation including base, bonus, and equity