Director, Dental Informatics & Analytics

Director, Dental Informatics & Analytics Marquette University - 4.2 Milwaukee, WI Job Details Full-time 1 day ago Benefits 403(b) matching Health insurance Dental insurance Tuition reimbursement Leadership training provided Vision insurance 403(b) Qualifications Machine learning/AI-based analysis Automation Team leadership Triage Supervising experience AI-driven automation Data analytics technologies Full Job Description Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission:

The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide . This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. The Director of Informatics & Analytics provides strategic, operational, and people leadership for the School of Dentistry's informatics function. This role leads a 4-8 person team supporting clinical, academic, and research missions through application stewardship (e.g., axiUm, MiPACS, Dolphin), service management, analytics, and collaboration with central IT. The Director owns project and portfolio management, matures operational practices, advances analytics, and translates leadership priorities into clear team execution. The role requires hands-on experience leveraging AI to improve informatics operations (e.g., ticket triage, automation, knowledge management, analytics augmentation). Experience applying AI in educational, clinical, or research areas is a plus. Duties and Responsibilities Translate school strategy into informatics roadmaps, OKRs, and execution plans. Represent Informatics on cross-functional committees spanning clinics, education, and research. Partner closely with central IT for infrastructure, security, integrations, and change planning and coordinate with them on hosting, backup/DR, identity & access, and cybersecurity. Directly supervise and develop informatics staff; establish standards and accountability. Mature ITSM practices; incident, problem, change, asset, project, and portfolio management. Establish operational documentation, knowledge management, and service metrics (SLAs, MTTR, CSAT). Implement AI/automation to improve service intake/triage, routing, self-service, knowledge search/summarization, and reporting. Pilot and scale AI solutions with measurable outcomes (efficiency, accuracy, satisfaction). Ensure AI usage aligns with compliance, security, and ethical standards; coordinate with IT and compliance. Own portfolio intake, prioritization, capacity planning, governance, and executive reporting. Serve as PM for select high-impact initiatives; manage risks, dependencies, and outcomes. Oversee functional aspects of axiUm, MiPACS, Dolphin, and related platforms; roadmap upgrades and integrations working closely with ITS and their responsibilities. Advance analytics capabilities; deliver dashboards and KPIs that inform clinical operations, student outcomes, and administration. Promote data governance and definitional consistency with stakeholders. Ensure HIPAA, FERPA, and research data compliance; maintain audit-ready documentation. Implement role-based access, change controls, and evidence of controls for audits. Act as a translator between leadership and technical teams; drive adoption and change readiness. Maintain transparent, audience-appropriate communications and status reporting. Required Knowledge, Skills and Abilities Minimum of 6 total years of experience in the required disciplines with 5 years in Informatics/IT/Analytics roles. Minimum of 3 years directly supervising professional staff. Demonstrated experience leveraging AI or automation to improve informatics operations. Preferred Knowledge, Skills and Abilities Experience in dental, medical, or academic healthcare settings. Familiarity with axiUm, MiPACS, Dolphin or similar systems. Experience leveraging AI in clinical, educational, or research use cases. Background in analytics/BI and process maturity. Department Dental School Posting Date 05/21/2026 Closing Date Special Instructions to Applicants EOE Statement It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. Required Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents