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Senior Manager Policy,Process & Transformation
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Equinix, Inc
Romeoville, IL (In Person)
Full-Time
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Job Description
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job SummaryWe are seeking a strategic and execution-oriented Senior Manager, Policy, Process & Transformation to lead global process standardization, operational governance, and transformation initiatives across Billing and Collections operations. This role will play a critical part in modernizing operational workflows, identifying opportunities for automation and AI enablement, and driving scalable, globally aligned processes that improve efficiency, controls, and customer experience.
The ideal candidate combines strong process and operational expertise with a transformation mindset, the ability to navigate ambiguity, and a passion for simplifying complex workflows. This leader will partner cross-functionally across Operations, Finance, Product, and Technology teams to identify operational pain points, redesign processes, improve controls, and support the evolution of a more scalable and intelligent operating model.
This role will also lead and develop a team of process owners, helping mature the organization's process management and continuous improvement capabilities.
ResponsibilitiesLead global process standardization efforts across Billing and Collections operations, driving consistency, scalability, and operational excellenceEvaluate current operational workflows to identify inefficiencies, manual processes, control gaps, and opportunities for simplification or automationDrive transformation initiatives focused on process redesign, workflow optimization, automation, and AI-enabled operational improvementsEstablish governance frameworks, process documentation standards, and operational controls to support a global operating modelPartner with Operations, Finance, Product, and Technology teams to translate business needs into scalable process solutionsBuild process maps, workflows, and operational insights that support decision-making, prioritization, and continuous improvement initiativesLeverage AI and automation tools to improve operational efficiency, reduce manual dependency, and enhance user experience where appropriateSupport system and operational transformation initiatives, including ERP, case management, workflow, and customer experience improvementsDevelop meaningful operational metrics and insights to measure process effectiveness, adoption, and operational healthLead, coach, and develop a team of analysts and process owners, helping build stronger process management and transformation capabilities across the organizationFoster a culture of curiosity, accountability, adaptability, and continuous improvement Qualifications8+ years of experience in process transformation, operational excellence, finance operations, shared services, or related areasExperience leading global process standardization and transformation initiatives in complex operational environmentsStrong understanding of process improvement methodologies, workflow design, and operational governanceExperience identifying and implementing automation and/or AI-enabled process improvementsAbility to quickly assess operational challenges, structure ambiguity, and develop scalable solutionsStrong cross-functional leadership and stakeholder management skillsExperience leading and developing teams in fast-paced, evolving environmentsStrong communication skills with the ability to influence across operational and executive audiencesPreferred QualificationsExperience within Billing, Accounts Receivable, Credit & Collections, or Finance Operations environmentsExperience with ERP, CRM, workflow, or case management platforms such as Oracle Cloud, Salesforce, or similar systemsExposure to AI-enabled workflow tools, intelligent automation, or operational analytics platformsExperience supporting large-scale operational or system transformation programsWhat Success Looks LikeImproved process consistency and governance across global operationsReduction in manual operational activities and increased workflow efficiencyClear operational visibility into process pain points, bottlenecks, and opportunitiesIncreased adoption of automation and AI-enabled operational solutionsStronger operational controls, scalability, and process maturityA more proactive, data-informed, and continuously improving operational organizationThe targeted pay range for this position in the following location is / locations are:
United States
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job SummaryWe are seeking a strategic and execution-oriented Senior Manager, Policy, Process & Transformation to lead global process standardization, operational governance, and transformation initiatives across Billing and Collections operations. This role will play a critical part in modernizing operational workflows, identifying opportunities for automation and AI enablement, and driving scalable, globally aligned processes that improve efficiency, controls, and customer experience.
The ideal candidate combines strong process and operational expertise with a transformation mindset, the ability to navigate ambiguity, and a passion for simplifying complex workflows. This leader will partner cross-functionally across Operations, Finance, Product, and Technology teams to identify operational pain points, redesign processes, improve controls, and support the evolution of a more scalable and intelligent operating model.
This role will also lead and develop a team of process owners, helping mature the organization's process management and continuous improvement capabilities.
ResponsibilitiesLead global process standardization efforts across Billing and Collections operations, driving consistency, scalability, and operational excellenceEvaluate current operational workflows to identify inefficiencies, manual processes, control gaps, and opportunities for simplification or automationDrive transformation initiatives focused on process redesign, workflow optimization, automation, and AI-enabled operational improvementsEstablish governance frameworks, process documentation standards, and operational controls to support a global operating modelPartner with Operations, Finance, Product, and Technology teams to translate business needs into scalable process solutionsBuild process maps, workflows, and operational insights that support decision-making, prioritization, and continuous improvement initiativesLeverage AI and automation tools to improve operational efficiency, reduce manual dependency, and enhance user experience where appropriateSupport system and operational transformation initiatives, including ERP, case management, workflow, and customer experience improvementsDevelop meaningful operational metrics and insights to measure process effectiveness, adoption, and operational healthLead, coach, and develop a team of analysts and process owners, helping build stronger process management and transformation capabilities across the organizationFoster a culture of curiosity, accountability, adaptability, and continuous improvement Qualifications8+ years of experience in process transformation, operational excellence, finance operations, shared services, or related areasExperience leading global process standardization and transformation initiatives in complex operational environmentsStrong understanding of process improvement methodologies, workflow design, and operational governanceExperience identifying and implementing automation and/or AI-enabled process improvementsAbility to quickly assess operational challenges, structure ambiguity, and develop scalable solutionsStrong cross-functional leadership and stakeholder management skillsExperience leading and developing teams in fast-paced, evolving environmentsStrong communication skills with the ability to influence across operational and executive audiencesPreferred QualificationsExperience within Billing, Accounts Receivable, Credit & Collections, or Finance Operations environmentsExperience with ERP, CRM, workflow, or case management platforms such as Oracle Cloud, Salesforce, or similar systemsExposure to AI-enabled workflow tools, intelligent automation, or operational analytics platformsExperience supporting large-scale operational or system transformation programsWhat Success Looks LikeImproved process consistency and governance across global operationsReduction in manual operational activities and increased workflow efficiencyClear operational visibility into process pain points, bottlenecks, and opportunitiesIncreased adoption of automation and AI-enabled operational solutionsStronger operational controls, scalability, and process maturityA more proactive, data-informed, and continuously improving operational organizationThe targeted pay range for this position in the following location is / locations are:
United States
Dallas Infomart Office DAI :
136,000- 204,000 USD / AnnualOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program:
An Employee Assistance program is available to all employees.US Benefits:
Insurance:
You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.Retirement:
You and Equinix may contribute to a retirement plan to help you plan for your financial future.- Paid Time Off (PTO) and
Paid Holidays:
You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.