Application Support Manager

• MUST

BE AUTHORIZED TO WORK IN THE U.S.

(NO

SPONSORSHIP AVAILABLE

) Application Support Manager Lead and oversee CCS's application and technical support team serving jurisdictional government clients. Full-Time | Onsite | Chapel Hill, NC Courthouse Computer Systems Role Impact Courthouse Computer Systems (CCS) is seeking an experienced Application Support Manager to lead and strengthen our application and technical support operations. This role oversees a small but critical team supporting county government agencies that rely on CCS software to manage land records, vital records, and other essential public data systems. This position plays a key role in ensuring exceptional service for CCS customers while improving the efficiency and effectiveness of support operations. The ideal candidate is a collaborative leader who enjoys solving complex problems, mentoring team members, and using metrics and process improvements to strengthen support performance. This role offers the opportunity to shape support processes, metrics, and workflows while helping scale CCS's support organization as the company continues to grow. Key Responsibilities

• Lead, mentor and manage a team of application and technical support specialists
• Establish expectations for responsiveness, productivity, and customer communication
• Oversee daily support operations including ticket queues, phone support, and email requests
• Lead short daily team check-ins to review active issues and coordinate workflow management and workload distribution.
• Introduce and maintain operational reporting and metrics for support activity
• Serve as an escalation point for complex technical or application issues
• Collaborate with development and DevOps teams to resolve recurring product issues and opportunities for product improvement
• Participate in recruiting, interviewing, and onboarding new support staff
• Help improve internal documentation and troubleshooting procedures
• Conduct performance reviews, provide coaching, and support the professional development of support staff
• Work responsibilities divided between management and support (40-60% each) Required Qualifications
• Experience managing or leading a technical or application support team
• Strong organizational and operational leadership skills, including team-building
• Excellent written and verbal communication and interpersonal abilities
• Experience troubleshooting enterprise software environments
• Ability to set expectations and maintain accountability within a team
• Familiarity using performance metrics to manage operations and improve service delivery
• Experience using ticket management/help desk platforms Preferred Qualifications
• Experience supporting enterprise or SaaS software platforms
• Experience working with SQL databases or application troubleshooting
• Experience supporting county or local government organizations
• Experience working with public sector or federal government environments Why Join CCS CCS develops mission‑critical software used by jurisdictional governments to manage and protect essential public records.

Courthouse Computer Systems values long-term relationships with our customers and a collaborative team environment where employees take pride in their work and support one another. This role has direct visibility with company leadership and the opportunity to influence how customer support operations evolve as the company grows. CCS also offers performance-based bonus opportunities tied to measurable improvements in team performance, operational effectiveness, and customer responsiveness. Leaders who successfully drive measurable improvements will have the opportunity to share in the success they help create. Compensation and Benefits Compensation is competitive and based upon experience, qualifications, and demonstrated leadership capability. CCS also offers performance-based bonus opportunities tied to measurable improvements in team performance and support operations. CCS offers a comprehensive benefits package including: 100% employer-paid medical, dental, and vision coverage for employees Limited long-term disability and basic life insurance coverage 401(k) Safe Harbor plan with profit sharing 20 days of paid time off annually Opportunities for professional development and continued learning •

MUST BE AUTHORIZED TO WORK IN THE U.S.

(NO

SPONSORSHIP AVAILABLE

)

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person