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Job Description
Manager, Epic Applications Support WakeMed Health & Hospitals - 3.8 Raleigh, NC Job Details Full-time 16 hours ago Qualifications Bachelor's degree
Full Job Description Overview:
The Manager of Information Services Applications is responsible for overseeing the day-to-day activities of analysts and programmers supporting Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), and Health Information Management (HIM) within the Information Services (IS) department. This role provides leadership to ensure high user satisfaction, successful system implementation, and effective use of applications across the health system. As a member of WakeMed's management team, the Manager participates in task forces and steering committees and plays a key role in shaping the credibility and effectiveness of the Information Services department both internally and externally. The Manager partners closely with the Director to develop staff, establish application roadmaps, maintain build standards, and ensure the department can support WakeMed's long-term information system's needs.
Key Responsibilities People & HR Management:
Supervise, coach, and develop team members to build a high-performing, engaged team Provide ongoing feedback, performance management, and professional development Partner with Human Resources to develop recruitment plans, participate in candidate selection, interviews, and onboarding
Applications Management:
Support the management of application support functions, including application maintenance, IS project management, and web development Ensure reliable, efficient delivery of application services across the organization
Process Improvement:
Oversee administration of client satisfaction surveys Develop and implement strategies to improve processes, service quality, and customer experience
Industry & Technology Awareness:
Stay current on emerging technologies and industry standards Research and recommend new products, vendors, and services
IT Systems Management:
Analyze existing information systems and recommend improvements Prepare proposals and specifications to obtain approval for technology changes
Consultation & Advisory Support:
Serve as a trusted technology advisor to senior leaders and department stakeholders Act as a business and technical consultant for decision support, training, and problem resolution aligned with business objectives
Leadership Expectations:
Successful candidates will demonstrate WakeMed leadership behaviors, including: Respect for
People:
Prioritize patient care, staff well-being, and ethical leadership while fostering a professional and just culture
Communication:
Clearly and transparently communicate system needs, actively listen, and promote shared understanding
Teamwork:
Collaborate across all levels, develop and retain high-performing teams, and use data-driven feedback to improve outcomes
Commitment & Accountability:
Set clear expectations, ensure quality and cost-effectiveness, and lead with integrity and courage Wake Way 2 Excellence (WW2E): Drive continuous improvement by reducing waste, standardizing work, and creating efficient workflows Leadership Competencies Planning and organizing Delegation and empowerment Talent selection and coaching Decision-making and problem-solving Continuous improvement and change leadership Business acumen and partnership building Influencing and inspiring others Qualifications Education Bachelor's Degree in Business, Healthcare, Technology, or a related field (required) Experience 5+ years of healthcare experience (required) 3+ years of management experience (required) Licensure / Certification Certification, licensure, or registration in field of practice (preferred) EPIC certification in area of responsibility (preferred)
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE Licensure:
Certified/Licensed/Registered in Field of Practice And EPIC Certification in
Area of Responsibility Preferred Education:
Bachelor's Degree Business Or Healthcare Or Technology Or Related Field Required Experience:
5 Years Healthcare And 3 Years Management Required
