Manager of Application Support

We are looking for an experienced Manager of Application Support to lead and enhance our application support team in Albuquerque, New Mexico. In this role, you will oversee the performance and development of the team, ensuring the delivery of high-quality support for critical systems. With a focus on leadership, technical expertise, and operational excellence, you will play a key role in aligning IT services with organizational goals.

Responsibilities:

• Oversee the development and management of the department's budget, ensuring resources are allocated effectively.
• Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability.
• Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets.
• Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives.
• Communicate IT updates and project progress to relevant governance groups and stakeholders.
• Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations.
• Define leadership responsibilities for projects involving clinical or financial management systems.
• Collaborate with vendors to manage contracts and ensure timely delivery of services.
• Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management.