Manager of Application Support

Description We are looking for an experienced Manager of Application Support to lead and enhance our application support team in Albuquerque, New Mexico. In this role, you will oversee the performance and development of the team, ensuring the delivery of high-quality support for critical systems. With a focus on leadership, technical expertise, and operational excellence, you will play a key role in aligning IT services with organizational goals.

Responsibilities:

Oversee the development and management of the department's budget, ensuring resources are allocated effectively. Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability. Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets. Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives. Communicate IT updates and project progress to relevant governance groups and stakeholders. Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations. Define leadership responsibilities for projects involving clinical or financial management systems. Collaborate with vendors to manage contracts and ensure timely delivery of services. Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management. Requirements Interviews are currently being scheduled, for immediate consideration please apply: Bachelor's degree in a related field and at least 2 years of IT management experience. Proven experience leading application support teams and tracking team performance metrics. Strong background in IT vendor management and contract negotiations. In-depth understanding of the Software Development Life Cycle (SDLC). Hands-on experience with incident management tools such as ServiceNow. Familiarity with the ZeOmega Care Management system is preferred. Demonstrated ability to manage and prioritize incidents, ensuring timely resolution. Excellent leadership and team management skills, with a focus on performance improvement. Background required prior to employment Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.