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Senior Manager - Hospitality Applications

Job

Radiant Systems Inc

Henderson, NV (In Person)

Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/23/2026

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Job Description

Senior Manager - Hospitality Applications at Radiant Systems Inc Senior Manager - Hospitality Applications at Radiant Systems Inc in Henderson, Nevada Posted in 10 days ago.
Type:
full-time
Job Description:
Title:
Senior Manager -
Hospitality Applications Location:
Las Vegas, NV Duration:
Full Time Position Summary :
We are seeking a Senior Manager, Hospitality Applications to lead a team responsible for supporting critical hospitality technology platforms across hotel operations. This role combines technical leadership with people management and is ideal for a hands-on leader who can mentor teams, manage escalations, and contribute to complex technical initiatives when needed. This is not a traditional management-only role. The successful candidate will be expected to provide leadership and guidance while maintaining a strong understanding of hospitality application environments and operational support processes. Key Responsibilities
  • Lead, mentor, and develop a team of hospitality application professionals.
  • Provide technical leadership and support for critical hospitality systems.
  • Manage escalations, incident resolution, and production support activities.
  • Partner with business stakeholders to ensure application stability and operational effectiveness.
  • Support project delivery, system enhancements, upgrades, and implementations.
  • Assist with high-priority issues and critical production incidents when required.
  • Drive continuous improvement initiatives across support processes and service delivery.
  • Collaborate with vendors and internal technology teams.
  • Manage ServiceNow-based incident, change, and problem management processes.
  • Ensure application support aligns with business objectives and operational requirements. Required Qualifications
  • 5+ years of leadership experience managing technical or application support teams.
  • Experience mentoring, coaching, and developing technical staff.
  • Strong background supporting hospitality technology applications.
  • Experience managing production support, incident management, and application operations.
  • Working knowledge of ServiceNow or similar ITSM platforms.
  • Understanding of IBM iSeries / AS400 environments and their interaction with business applications.
  • Strong communication and stakeholder management skills. Preferred Qualifications Experience supporting one or more of the following:
  • LMS (Hospitality Management Systems)
  • InfoGenesis POS
  • VisionLine
  • BarTech Minibar Systems Industry experience in:
  • Casino Resorts
  • Hospitality Operations
  • Hotel Technology
  • Resort Management Systems