Application and Operations Support Manager - Montvale, NJ (Hybrid)

At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. Bachelor s degree in Computer Science, Information Systems, or related discipline is preferred Strong understanding of Microsoft Azure architecture, monitoring, and operational tools. Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments. Hands-on ability to review logs, write SQL queries, and interpret system performance data. Prior experience managing offshore support teams and coordinating global operations. Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders. Knowledge of ServiceNow, Application Insights, and ITIL-based processes. Experience with applying AI to application support/ticketing systems and processes is a big plus, as the customer is introducing several different AI Agents to assist with ticket triage and processing.