Associate Manager, Implementation Consulting

Location :

This is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy. About our

Company :

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (

Euronext Paris:

FR0014003TT8, DSY.PA

), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata. About the

Team :

The Associate Manager, Implementation Consulting manages a team of various levels of Implementation Consultants for the Implementation/Enablement team.

Responsibilities :

Coach and develop Implementation Consulting staff and maintain a highly effective and strong team. Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization. Serves as first point of escalation for issues within team Responsible for team execution, delivery and quality Responsible for team client facing utilization Develop / maintain / refine technology adoption framework offerings. Interview and hire full-time resources as well as maintain job descriptions based upon approved business plan. Conduct regular one-on-one and career development meetings with all direct reports. Define annual departmental/individual staff goals and conduct performance appraisals. Provide guidance, leadership and training to staff on best practice/business process development and maintenance. Serve as an example/role model to staff on technical, professional and business acumen skills. Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software. Collaborate with Medidata University / Global Operational Excellence to develop and deliver training materials on company processes and best practice to sponsors for Work Streams Work with management to provide input on strategic direction for the OE group, team needs and support requirements Provide periodic departmental updates to Management Provide departmental metrics to upper management Review project timelines, allocate resources and resolve project/priority conflicts. Promote strategic vision across all Medidata processes, focusing on Technology Adoption.

Participate / Chair

lessons learned on all Technology Adoption projects to allow for formal review of delivered knowledge and adoption by sponsors. Lead or facilitate department staff meetings.