DTTLCA-ServiceNow Technical Delivery Lead

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Position:

ServiceNow Technical Delivery Lead Location:

Remote (Toronto, ON)

Duration:

6+ Months Job Description Be responsible for the end to end delivery of solutions built with ServiceNow by leveraging multiple dedicated SME teams for each technical discipline. Work with PMO, technical SMEs, and directors/sr. managers/managers to manage client relationships and communications. Notify project leadership of any potential escalations related to project delivery. Be aware of the scope of the project onboarding support responsibilities for each assigned project. Review tasks for completion; follow up and intervene as necessary. Be aware of the overall technical scope and architecture for projects assigned; update regularly. Review the completeness and quality of the project for work completed by team members. Work with the tech lead for your projects to deliver documents required for the project. Work with the implementation project manager and tech leads to plan the delivery of the project scope. Coordinate across related workstreams both within and external to the project to identify & manage dependencies, integrations, or other critical coordination activities. Provide status reporting for tasks into the overall project plan. Work with tech lead, implementation project tech lead, and architect to facilitate the design of the landscape during the build phase. Work with tech lead and to develop a working relationship with client counterpart. Work with PMO and finance team to support financial reporting process through forecasting of resources and management of infrastructure costs. Manage client relationship, communications, expectations, and escalations, including reporting. Qualifications Bachelor''s degree or equivalent work experience. Minimum 5 years of experience working with ServiceNow modules such as

ITSM, HRSD, SPM, IRM.

This position is not hands on but requires a background in these technologies in order to lead/coordinate across multiple technical workstreams. Minimum 5 years leading and delivering large scale, global, complex technology implementation. Experience leading teams, prioritizing work, raising risks. Exceptional communication management skills - People management experience preferred. Ability to work effectively in a fast-paced, multi-tasking environment. Strong client-service skills with an ability to collaborate with team members on best practices. Consultative approach toward clients. Sound leadership skills. Proficient Microsoft Office skills, including experience in creating professional presentations that summarize complex issues We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.