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Job Description
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
IS Service Manager, Cross-Services Deliv __ In this role, you will take ownership of delivering end‑to‑end Information Systems (IS) solutions and services within a clearly defined scope. You will drive daily execution by coordinating with internal IS delivery teams, IS Operations, and external third‑party providers operating within a core‑and‑flex model. You will also serve as a trusted expert, offering guidance, analysis, and hands‑on support for incidents, changes, and projects that have — or may have — a significant impact on IS solutions and services. Your ability to assess issues, recommend improvements, and ensure service continuity will be central to your success. The work model for the role is: Hybrid You will be mainly accountable for: Delivering an IS service/support for the appropriate domain or subdomain of an IS solution to the relevant customer group, ensuring execution of requirements within budgeted costs and time schedule. Supporting the installation/management/maintenance/optimization of internal and cross-functional processes related to IS service build or IS service delivery for the domain. Managing assigned budget, if any, effectively and delivering activities within agreed schedules and costs. Assisting in major incident & critical situation resolution. Qualifications for the role Master's degree in Information Systems, Computer Science, Engineering, or a related field with 8+ years of progressive experience in IS service delivery, solution management, or enterprise technology operations. OR a Bachelor's degree in a related field with 10+ years of relevant experience. OR an equivalent combination of education and hands‑on experience demonstrating the required competencies. Proven ability to manage end‑to‑end IS solutions/services, including coordination with internal delivery units, operations teams, and third‑party providers. Solid understanding of enterprise IT ecosystems, including applications, infrastructure, integrations, and service management frameworks. Demonstrated ability to work across cross‑functional teams, influence decision‑making, and communicate effectively with both technical and non‑technical stakeholders. Familiarity with ITIL or similar service management frameworks; experience working within structured governance models. Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact?
Apply today or visit https:
//www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.
