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IT - Client Project Coordinator
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GroupOne IT
Remote
$83,200 Salary, Full-Time
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Job Description
Looking to join a dynamic IT Company (MSP) with 15 years of consistent growth and investment in the personal development of its team? GroupOne Consulting is looking for an experienced Project Coordinator, with a passion for supporting a team of project engineers in delivering cutting-edge technology projects, to join our Professional Services team. We offer a fantastic and generous benefit package to our team! Under general supervision of the COO, the Project Coordinator plays a key role in delivering on our brand when executing Professional Services projects. This position provides support to our Project Engineers and Clients. This role provides resource allocation/scheduling, rescheduling, client coordination and general office administrative support. This position has the primary responsibility of customer service, resource scheduling, work-log quality assurance for our projects, tickets and day-to-day project activities. Primary Responsibilities
- Participate in project planning meetings and contribute to coordination efforts
- Enter and maintain Work Breakdown Structures (WBS) in project management systems
- Build draft project baseline schedules for review with the Project Engineer
- Assign tasks to internal teams and support schedule tracking & updates
- Communicate with clients to coordinate scheduling and follow-ups for all project-related tasks
- Identify and escalate potential project risks to the Project Engineer
- Assist in resolving project blockers and workflow issues in collaboration with the Project Engineer
- Adjust resource allocation based on project need and established guidelines
- Perform quality assurance checks on project tickets and documentation
- Monitor project hours, budgets and expenditures using internal tools
- Coordinate the project close processes o Internal project QA o Internal close meetings o Client close meetings
- Coordinate Project handoff to the Managed Services team
- Manage equipment and technical tool check-out/check-in process
- Conduct account research and gather relevant project information for the team
- Provide general administrative and project support as needed
- Ensure the confidentiality and security of all client information
- Additional duties as required Education/Experience
- Bachelor's degree in any discipline is desirable
- 1 to 5 years Windows experience and 1 to 2 years of customer service experience
- Any equivalent combination of education and experience