Service Cloud v2 SAP Project Manager (Remote)

OverviewOur direct client a leading utility organization is seeking an experienced SAP Service Cloud Project Manager to lead the implementation of a next-generation customer engagement platform as part of a large-scale S/4HANA transformation. The role spans planning through hyper care — managing system integrators, cross-functional stakeholders, and ensuring alignment across

S/4HANA, SAP

BTP, and related systems. A balance of strategic oversight and hands-on delivery is essential.

Key responsibilitiesLead end-to-end SAP Service Cloud v2 implementation (planning through hyper care), managing scope, schedule, budget, and deliverables in line with PMO standardsServe as primary liaison between business stakeholders (customer service, field ops, communications) and IT; facilitate requirements and design workshopsOversee system integrator and vendor delivery in accordance with SAP Activate methodology; manage risks, issues, and dependenciesGuide design of case management, omnichannel communications, and customer/contact data management capabilitiesEnsure integration with

SAP S/4HANA

(IS-U/CCS), SAP BTP Integration Suite, and third-party systemsOversee SIT, UAT, cutover, and hyper care transition to AMSMaintain PMO governance, documentation (charters, RACI, test plans), and budget trackingExperience & qualifications10+ years of IT project management experience with enterprise system implementationsDirect experience with SAP Service Cloud v2 in any capacity (PM, functional lead, product owner, or key contributor) — requiredSAP Service Cloud v1 (C4C) candidates strongly considered with demonstrated understanding of the v2 transitionUtilities industry experience preferred; familiarity with customer service ops and regulated environments a plusExposure to S/4HANA programs where Service Cloud is part of a broader ERP/CX roadmapFamiliarity with SAP BTP, omnichannel integrations, data migration, and governance practicesExperience with Agile and hybrid delivery modelsStrong stakeholder management and communication skills

Engagement DetailsContract Duration:

Approximately 1-3 years

Work Location:

Primarily remote

Travel:

Occasional travel for key project phases (expenses covered)

Team Structure:

Collaboration with internal IT teams, business stakeholders, and external SAP implementation partners By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Job ID:

5497