Digital Process Manager

POSITION SUMMARY

Provide technical direction to team members as they support Kroger digital merchandising and data quality objectives. Support best practices for item setup and improving customer's digital experience.

ESSENTIAL JOB FUNCTIONS

This hybrid position will be required to work in our Corporate Office at least two days per week based on your team's schedule Plan and coordinate tasks to ensure accurate and on-time completion. Report any concerns to the Senior Manager Provide ongoing feedback and direction to team members Execute eCommerce item setup responsibilities between internal teams and suppliers Take responsibility for the Not Good to Order Report and ensure submissions are happening to remediate those items Monitor system issues and open tickets/work with Kroger Technology and Digital for resolution Monitor shared inbox with the analyst to ensure timely responses Work with data quality, item setup, merchandising teams and suppliers Work with Kroger Technology and Digital Team, Syndigo, Salsify, and 1WorldSync for system support and testing Professionally and effectively represent PL Marketing with members of the Kroger company and suppliers. Assisting in any special projects as needed Must be able to perform the essential functions of this position with or without reasonable accommodation.

MINIMUM POSITION QUALIFICATIONS

4-year degree or equivalent education and experience Proficient Microsoft office applications including Outlook, Excel and PowerPoint Capacity to learn multiple computer systems and web-based applications Understanding of Kroger eCommerce item setup Strong leadership, coaching and management skills Capability to collaborate with others and contribute effectively to a team Expert organizational, analytical and problem-solving skills Highly motivated self-starter who can work with minimal supervision Ability to effectively craft and deliver a message to senior level executives Ability to work under pressure, meet deadlines, prioritize and multi-task

MINIMUM PHYSICAL ABILITIES

Must be able to: remain standing/sitting for several hours at a time lift 10-15 lbs. occasionally

DESIRED PREVIOUS JOB EXPERIENCE

Data Analyst / Digital Item Setup Analyst Digital Merchandising Specialist / Digital Merchandising Analyst Administrative support position in an office environment Retail or grocery experience

COMPETENCIES/SKILLS

Some of the Competencies/Skills required to successfully perform this position are: Adaptability

• maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures Building Strategic Working Relationships
• developing and using collaborative relationships to facilitate the accomplishment of work goals Building Trust
• interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one's intentions and those of the organization Communication
• clearly conveying information and ideas through a variety of media to individuals or groups in the English language Customer Focus
• making Kroger customers and their needs a primary focus of one's actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent Decision Making
• identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences Inclusion
• appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results Initiating Action
• taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations Leadership
• ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employee Negotiation
• effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties Self-Starter
• working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time period Work Standards
• setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Since 1989, P.

L. Marketing has assisted the sales and merchandising of Corporate Brand consumer products for the Kroger Company, the nation's largest supermarket retailer. Additionally, we provide a multitude of merchandising and operational services for Kroger's General Office, divisions, and stores, all while being employee-owned.