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Technical Program Manager
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Autozone
Memphis, TN (In Person)
Full-Time
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Job Description
Job Description At AutoZone, we are on a journey to transform our Search Platform into a highly intelligent, scalable, and customer-centric discovery engine. As a Technical Program Manager (TPM) on the Search Platform team, you will lead the end-to-end execution of complex, cross-functional initiatives that power search, relevance, ranking, and AI-driven discovery experiences across our digital ecosystem. You will partner closely with Engineering, Product, Data Science, and Infrastructure teams to deliver high-impact search capabilities that improve customer engagement, conversion, and overall experience. This role requires a strong blend of technical depth, program leadership, and business alignment to translate strategic goals into scalable, production-ready solutions. A successful candidate will bring experience managing large-scale distributed systems, a solid understanding of modern search and AI-driven architectures, and a proven ability to drive execution, influence stakeholders, and deliver measurable outcomes in a fast-paced environment. Responsibilities Program Leadership
- Lead end-to-end execution of search platform initiatives from concept through production
- Drive alignment across Product, Engineering, Data Science, and Infrastructure teams
- Manage multiple concurrent programs with clear prioritization, dependencies, and trade-offs
- Establish and track program KPIs (e.g., latency, relevance, conversion, search success rate) Search & AI Strategy Execution
- Partner with leadership to execute the search roadmap across keyword, semantic, and AI-powered search
- Drive adoption of modern capabilities such as vector search, embeddings, hybrid retrieval, and LLM-based ranking
- Translate business problems into scalable search and discovery solutions aligned with customer and revenue goals Technical Delivery
- Work closely with engineering teams on indexing pipelines, data ingestion, query processing, and ranking systems
- Ensure solutions meet enterprise standards for scalability, resiliency, performance, and cost efficiency
- Align architecture and design decisions with enterprise and platform standards Data-Driven Optimization
- Define, monitor, and improve key search metrics (e.g., search success rate, zero-result rate, CTR, latency)
- Lead experimentation frameworks including A/B testing and relevance tuning
- Use data insights to prioritize enhancements and quantify business impact Stakeholder Management
- Build strong, trusted relationships with business, product, and technology leaders
- Communicate program status, risks, and outcomes clearly to senior leadership
- Act as the bridge between technical teams and business stakeholders, enabling informed decision-making Operational Excellence
- Establish scalable program governance, playbooks, and delivery frameworks
- Identify risks, dependencies, and bottlenecks early; drive mitigation and resolution
- Champion Agile, SDLC, and DevOp.