IT Project Manager (Genesys Contact Center)

IT Project Manager (Genesys Contact Center) at Intellectt, Inc IT Project Manager (Genesys Contact Center) at Intellectt, Inc in Austin, Texas Posted in about 18 hours ago.

Type:

full-time

Job Description:

Role Overview We are seeking an experienced IT Project Manager to lead the implementation of Phone Bot and Chat Bot solutions using Genesys for a global contact center environment. This role requires strong leadership, stakeholder management, and hands-on experience with omnichannel customer engagement platforms and CRM integrations. Key Responsibilities Lead end-to-end delivery of Phone Bot and Chat Bot implementation using Genesys Manage cross-functional and global teams to ensure successful project execution Develop and maintain detailed project plans (scope, schedule, budget, resources) Coordinate stakeholder meetings and ensure alignment across business and technical teams Oversee integration efforts with CRM platforms such as SAP C4C or Service Cloud V2 Identify and mitigate risks, issues, and dependencies throughout the project lifecycle Track progress and provide regular status updates to leadership Ensure delivery is on time, within scope, and within budget

Required Skills Primary Skill:

Genesys Contact Center (Advanced, 6-9 years experience) Strong experience with omnichannel contact center solutions Proven experience managing bot (voice/chat) implementation projects Preferred Skills SAP C4C - Cloud for Customer (Intermediate, 3-5 years experience) Salesforce Service Cloud (Intermediate, 3-5 years experience) Experience with Service Cloud V2 integrations Familiarity with global contact center operations