Job Description
Collinwood is assisting our client, one of the world''s most beloved charitable organizations, in it''s effort to engage a Senior IT Project Manager . In this role, you will own the end-to-end delivery of large-scale, cross-functional IT initiatives with enterprise impact.
What you will be doing:
Strategy, Planning and Governance Aligns funding and resource requirements and project objectives with broader technology and business strategies in collaboration with Business Solutions Managers Defines project scope, goals, and deliverables that support business objectives in collaboration with senior leadership and stakeholders Develops detailed project plans - which may span multiple workstreams and vendors - including timelines, milestones, resource allocation, and risk mitigation strategies May develop key project artifacts such as Project Charters, Requirements, Cutover/Execution Plans May work with technology and procurement teams to develop Vendor Requests for Proposals (RFP) and vendor evaluations Execution & Delivery Ensure delivery excellence through rigorous milestone tracking, dependency mapping, and proactive risk mitigation Works onsite leading cross-functional project teams, including internal staff, contractors, and vendors, to ensure timely and quality delivery Identifies opportunities for process optimization and automation, AI integration, and digital acceleration within project scope Monitors and controls project progress, adjusting plans as needed to meet changing requirements or to resolve issues May facilitate project scope change activities in conjunction with Business Technology Leadership and business stakeholders Provides expedient response, resolution of roadblocks, mitigation of risks, and re-evaluation of priorities for the team Ensures integration of vendor deliverables into overall project outcomes Ensures quality assurance through testing, validation, and documentation of deliverables Ensures project deliverables meet digital accessibility requirements Communication & Influence Identifies, establishes, and maintains excellent business relationships Creates, maintains, and delivers (written and verbal) executive-level project updates Facilitates strategic communications, including executive briefings, board-level updates, and cross-functional alignment sessions Recommends and influences decision-making within project scope Maintains effective communications amongst project team members and with business stakeholders Serves as a liaison between the project team (AHA employees, consultants and contractors) and outside vendors and suppliers Resource Management & Team Leadership Develops detailed project plans (work breakdown structures) and timelines Forecasts required resources and keeps resource allocations up to date in AHA's portfolio management tool Establishes work priorities for and directs the efforts of personnel (including consultants or contractors) involved in project-controlled tasks required to meet an approved project''s objectives Mentors team members, fostering a culture of accountability and continuous improvement Promotes collaboration and team cohesion, especially in matrixed or remote environments Risk & Issue Management Anticipates risks and issues; maintains RAID (Risks, Assumptions/Actions, Issues and Decisions) log Troubleshoots project problems, proactively takes action to resolve issues Establishes mitigation and contingency plans Acts as initial point of contact for escalated issues; resolves escalations diplomatically, balancing business urgency with technical feasibility and resource realities, seeking leadership guidance for unresolved concerns as necessary Financial Management Owns multimillion-dollar budgets, ensuring fiscal discipline, forecasting accuracy and value realization Reconciles vendor invoices to project deliverables and statements of work (SOW), may submit invoices for payment processing and ensures timely invoice approval Manages the project's capital asset and operational expenses within the project budget. Maintains project actuals to forecast reporting, updates forecast as needed; may maintain multiple forecast scenarios as needed Communicates budget risks to appropriate technology leadership, along with identified options for mitigation and/or remediation May develop budget variance requests and seek executive approvals Reporting & Metrics Monitors project performance using key performance indicators and makes necessary adjustments Follows AHA's project framework reporting guidelines and uses AHA templates where provided Tracks and reports key performance indicators (KPIs) such as schedule adherence, budget variance, resource utilization, and stakeholder satisfaction Provides executive dashboards and project health reports Conducts post-project reviews and lessons learned sessions Change Management & Adoption Drives change management strategy, including stakeholder readiness, training, and communications; designs and coordinates change management activities Ensures user adoption of new systems, processes, or technologies through effective rollout strategies, measures behavioral change and business impact Measures post-implementation success and gathers feedback for future improvements Transition to Operations and Sustainability Ensures seamless handoff of project deliverables to support, operations, and service management teams with full documentation, training, and knowledge transfer Establishes operational readiness criteria and validates that systems, processes, and teams are equipped to sustain the solution post-deployment. Coordinates with ITSM, DevOps, and support leads to embed new capabilities into run-state operations, including incident management, SLAs, and escalation paths Best Practices Provides expertise in waterfall, agile, and hybrid project management methodologies. Champions project governance best practices; champions Agile, SAFe, or hybrid methodologies, tailoring delivery models to project complexity and organizational maturity Other Job Duties Performs a variety of responsibilities in support of project goals, including tasks beyond core duties as needed to ensure successful project delivery (for example: requirements documentation, user acceptance testing, etc.) when project demand exceeds existing resource capacity What we need from you: 8-10 years minimum prior relevant experience in leading complex projects, managing cross-functional teams through digital transformation initiatives to deliver enterprise-class IT solutions within scope, budget and timeline Bachelor's degree or 5-8 years equivalent experience in information technology, project management, or related field Experience using a variety of portfolio/project management and delivery software packages (such as Microsoft Project, Planner, SmartSheet, Jira, Azure DevOps, etc.) Critical thinking skills, understands the business, and facilitates decisions based on what's best for the organization Proficiency in Agile, Scrum, Waterfall, and hybrid methodologies Familiarity with enterprise-class SaaS platforms and integration strategies Experience in Vendor and Contract Management Experience in Change Management, organizational readiness assessment, and adoption management Budgeting and financial management for large-scale IT initiatives Comprehensive knowledge of IT governance and service management best practices with a focus on continuous improvement Cybersecurity Awareness and compliance (GDPR, HIPAA, etc) Track record of driving innovation and continuous improvement Soft Skills:
Acts with integrity; has the ability to instill urgency and nimble reactions (pivot) in project teams Embodies transparency and displays a high-touch presence (video), willingness to be predominantly onsite (in office) and travel if necessary Excellent negotiation and communication skills with internal technology departments, business stakeholders, project team, and vendors; understands audiences and tailors communications up, down, and across. Executive presence with the ability to communicate complex technical concepts to C-suite stakeholders Ability to navigate matrixed organizations and influence without authority Attention to Detail; Dealing with Ambiguity; Ability to Work Independently with Minimal Supervision Knowledge and understanding of Non-Profit business environment and corresponding technologies required, such as Fundraising Technology and Solutions Expertise in data governance, artificial intelligence, and analytics enablement PMP®, PgMP®, or PMI-ACP®
