IT Service & Project Manager

Intermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to virtually every industrial sector in North America. We provide custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries. Reporting directly to the IT Director, we are currently seeking a IT Service & Project Manager to be based at our Price, UT facilities. Why you will love working at IE You will love the challenge, interesting and varied work, and endless opportunities, but most importantly you will love working with a team of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world. To learn more about our company and our cutting-edge products, visit ie-corp.com.

Job Description Job Title:

IT Service & Project Manager Benefits :

Competitive salary PTO (Paid Time Off) Paid Holidays (10) Medical and Dental Plans Teladoc 24/7/365 Access to U.S. Board Certified doctors Employee Assistance Program Company Paid Life Insurance Supplemental Vision, Life, STD & LTD Insurance 401K- Company match up to 6% of base salary. Health Savings Account (HSA) with available company match up to $2000 based on family size

Paid Parental Leave Position Summary:

The IT Service & Project Manager is a dual-focus leadership role responsible for ensuring high quality daily technical support while simultaneously leading the execution of critical IT infrastructure projects. This individual will manage a team of IT Support Specialists and serve as the primary project lead for facility expansions, system upgrades, and hardware rollouts. IT Service and Support Leadership Mentor, and develop a team of IT Support Specialists; conduct performance reviews and technical training to ensure a high-performing help desk team. Define metrics for ticket resolution times, ensuring the team meets or exceeds internal benchmarks for user satisfaction. Implement and refine processes for incident, request, and problem management to streamline support workflows. Act as the final point of escalation for complex technical issues, coordinating with vendors or internal stakeholders to resolve critical outages or blockers. Montor the lifecycle of company hardware (laptops, peripherals, mobile devices) and software licenses, ensuring the manufacturing floor and office staff are properly equipped. Lead the creation and maintenance of internal documentation and self-service portals to reduce recurring ticket volume. Conduct regular ticket audits and user feedback surveys to identify trends and proactively address systemic technical hurdles. Provide weekly and monthly reporting to the IT Director on help desk metrics, common pain points, and resource utilization. IT Project Management Lead the IT component of manufacturing facility expansions, coordinating the installation of network cabling, server racks, Wi-Fi access points, and specialized hardware. Collaborate with Operations, Construction, and Finance teams to align IT project timelines with broader company expansion goals. Source, vet, and manage third-party contractors and vendors for specialized project work, ensuring projects remain within scope and budget. Develop and manage the CAPEX and OPEX budgets for IT projects, providing accurate forecasting for hardware and labor costs. Identify potential bottlenecks in the supply chain or technical hurdles during build-outs and develop contingency plans to keep projects on schedule. Project manage the rollout of new enterprise software or infrastructure upgrades, such as ERP updates, cloud migrations, or security hardening. Ensure all project-related changes are communicated effectively to the organization, minimizing downtime during "go-live" phases. Conduct "lessons learned" sessions after project completion to refine the playbook for future facility expansions and infrastructure improvements. Other Essential Duties Must be willing to travel up to 10% of the time. Maintains regular and consistent job attendance, comes to work on time Promotes IE Core Values - leads by example Follow and comply with IE safety program. Must maintain a safe and clean work area at all times Date of Release April 2026 INTERMOUNTAIN ELECTRONICS, INC.