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Technical Support and User Engagement Contract Lead
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CALIBRE Systems, Inc.
Alexandria, VA (In Person)
Full-Time
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Job Description
Technical Support and User Engagement Contract Lead CALIBRE Systems, Inc. - 4.0 Alexandria, VA Job Details Full-time 14 hours ago Qualifications Stakeholder engagement Workflow management (operations management method) Regulatory compliance Data governance User support Centers for Medicare and Medicaid Services (CMS) Project leadership Stakeholder management Full Job Description Technical Support and User Engagement Contract Lead Category Environmental Programs Job Location Alexandria, Virginia Tracking Code 5406 Position Type Full-Time/Regular CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated leads execution of technical support, user engagement, and governance activities to ensure high-quality service delivery and compliance with federal requirements. Responsibilities include, but are not limited to: Oversee execution of user engagement, technical support, and governance-related tasks Lead coordination of Data Use Agreement (DUA) lifecycle management, tracking, and compliance activities Direct user support and technical assistance services including knowledgebases and helpdesk functions Guide development of training materials, webinars, and user engagement campaigns Support review of data access requests and ensure compliance with policies Oversee analytic output and disclosure review processes Ensure successful implementation of program website and communication tools Required Skills Strong technical background in stakeholder engagement, data governance, and technical assistance Knowledge of federal compliance, privacy, and data access policies Strong verbal and written communication skills Experience managing workflows and user-facing support systems