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Technical Support and User Engagement Project Manager
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CALIBRE Systems Inc
Alexandria, VA (In Person)
Full-Time
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Job Description
Technical Support and User Engagement Project Manager 5408 CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Project Manager to join our dynamic team supporting a federal client. This position manages execution of technical support, user communication, and DUA processing activities to ensure timely and compliant service delivery. Responsibilities include, but are not limited to:
- Coordinate and manage project activities related to technical support, DUA processing, and user engagement
- Plan and facilitate meetings, ensuring timely communication of decisions and action items
- Support preparation of monthly performance reports and metrics tracking
- Oversee tracking of data access requests and lifecycle of DUAs
- Assist in coordinating Privacy Board meetings and data request reviews
- Support development and delivery of user training materials and technical assistance
- Deep knowledge of federal communication and data sharing policies
- Technical understanding of user support and training delivery
- Strong project coordination and communication skills
- Familiarity with data tracking systems and workflow tools
Desired Experience and Skills:
- Bachelor's degree in Information Systems, Communications, Public Administration, or related field
- Experience managing helpdesk or technical support operations
- Familiarity with data privacy requirements and DUA processes
- Experience coordinating training programs or webinars
- Experience supporting federal review boards or governance processes
- ITIL Certification, Certified Scrum Master (CSM), Customer Experience (CX) Certifications
- At least 5 years technical experience
- At least 2 years supporting projects of similar size and scope
- Experience providing technical assistance and communicating with grantees
- Experience working with CMS data and user-facing support environments
- Professional certifications commensurate with duties (e.