Records Manager

Located in the western part of the Washington, D.C. metropolitan area, Loudoun County is a dynamic community that has experienced significant growth over the past decades with changing development environments, ranging from transit-oriented development at our new Metrorail stations, to redevelopment of existing neighborhoods, to maintaining and fostering our vibrant rural economy in the western part of the county. These factors create a lively atmosphere and agile work environment. Loudoun County Government, named by Forbes Magazine as one of the 2025 Best Largest Employers, is comprised of County staff who dedicate their talents, education and experience to make a difference. In the Department of Building and Development, we place a high value on work-life balance, professional development and service to our community. Join our team of professionals who are committed to Community, Teamwork and Innovation in a collaborative, fast-paced environment. Mission The Department of Building and Development's mission is to provide premier customer service in a timely and competent manner, and to work with the community and other local government units to create a vibrant and healthy physical, social and economic environment. Services shall be provided in an equitable, respectful, and professional manner. Vision The Department of Building and Development is committed to developing premier staff in a supportive learning environment by investing in education, training and work experience that results in a comprehensive knowledge of the department's organizational purpose and importance of each employee's role in the success of the department. We strive for excellence, integrity, and equity in the treatment of our staff. The Land Development Division provides technical review and oversight of land development applications, manages performance and erosion and sediment control bonds, maintains land development records, provides professional guidance to other County agencies related to land development, and provides exemplary customer service. The Records Manager plays a key role in the land development process in Loudoun County. This position is responsible for managing the records of a fast paced, dynamic department. The candidate must have the ability to oversee departmental records initiatives, to include but not limited to, efficient record retrieval and FOIA requests. Key responsibilities include but are not limited to:

• Serve as the department's FOIA Coordinator and custodian of records.
• Evaluate and process FOIA requests, and other official requests to determine releasable information, working closely with the Department of Building and Development Leadership and the County Administration FOIA Officer.
• Monitor costs, invoice and ensure timely payment of FOIA fees.
• Support process improvement initiatives related to document retrieval and response coordination.
• Prepare reports and statistics on records activity and FOIA compliance.
• Oversee department-wide records governance across Engineering. Land Development, Permits, Natural Resources, Code Enforcement, and Administration, ensuring consistent practices across divisions with different workflows and record types.
• Coordinate digitization of legacy records. Lead initiatives to scan and index paper records, including engineering plans and permit/development records, to improve retrieval, reduce physical storage, and preserve access.
• Manage records access for operations, audits, litigation support, and FOIA responses. Ensure records are organized for comprehensive, timely retrieval in compliance with Library of Virginia requirements and applicable regulations and policy.
• Coordinate with DIT and internal divisions on document management tools, file structures, naming conventions, indexing standards, and system-based retrieval practices.
• Develop and deliver training, standard operating procedures, and reference materials for staff on records handling, retention, digitization, retrieval, and FOIA practices.

The successful candidate must have superior customer service skills, the ability to navigate an intricate land development process. The candidate should also be detailed oriented. The chosen candidate must have strong and effective written and verbal communication skills and intermediate skills in using computers, and Microsoft Office. Strong organizational skills, the ability to be a reliable team member and the ability to work independently are musts for this position. Knowledge and experience of land development and/or records management is a plus. Hiring salary commensurate with experience, High school diploma or equivalent; four (4) years of experience in record retention or related work; or equivalent combination of education and experience. Must undergo pre-employment criminal, credit, and DMV background checks. A valid driver's license and a satisfactory driving record are required. Annual reviews of driving records are conducted to confirm continued eligibility.