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Service Delivery Manager

Job

DTEL Engineering & Consultants Inc

Bellevue, WA (In Person)

Full-Time

Posted 5 days ago (Updated 3 days ago) • Actively hiring

Expires 7/1/2026

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Job Description

Agile Software Development; SAP BTP;
Digital :
DevOps 10+ years of experience in delivery management, with preferred experience in SAP BTP and S/4HANA programs Proven track record in leading end-to-end service delivery across development, implementation, and support engagements Experience managing large, distributed teams across onshore, offshore, and nearshore models Strong exposure to Agile, DevOps, and modern engineering practices Own end-to-end delivery across SAP BTP engineering programs, ensuring adherence to scope, schedule, quality, and SLA commitments Drive planning, execution, and delivery across multiple projects, workstreams, and cross-functional teams Proactively manage risks, dependencies, and escalations to ensure predictable outcomes Oversee support operations including incident, problem, and change management to ensure service stability Establish and run delivery governance through structured reviews, dashboards, and reporting Track key delivery metrics including progress, productivity, quality, and SLA adherence Ensure compliance with organizational standards, security requirements, and regulatory controls Drive continuous improvement through data-driven performance management Lead and manage teams across technical, functional, and support roles Optimize resource allocation, utilization, and overall delivery productivity Drive team accountability, collaboration, and performance outcomes Support hiring, onboarding, and capability development aligned to engineering and SAP BTP needs Act as the primary point of contact for stakeholders and leadership Manage communication, expectations, and escalations effectively Build and maintain strong stakeholder relationships to support long-term engagement Own financial aspects including budgeting, forecasting, cost control, and delivery efficiency Identify opportunities to improve delivery productivity, quality, and operational efficiency Promote adoption of automation, innovation, and continuous improvement practices across the delivery lifecycle Implement lessons learned and best practices to enhance delivery maturity