IT Technician (Mobile Devices/iOS and Android)

IT Technician (Mobile Devices/iOS and Android) Detroit, MI Job Details Contract 22 hours ago Benefits Health insurance Qualifications Microsoft Excel Microsoft Outlook Requirements specification Smartphone (troubleshooting support) Customer service IT asset management Project planning Mobile applications iOS Disaster recovery Maintenance work Equipment troubleshooting Research Mid-level Android Communication platforms Technical solutions implementation Microsoft Teams IT Data collection 1 year Equipment inventory management Associate's degree Communication skills Mobile devices Full Job Description Strategic Staffing Solutions is currently looking for an IT Technician, W-2 contract engagement with one of our largest clients in Detroit, MI! REMOTE!!

Title:

IT Technician Location :

Detroit, MI Schedule :

Hybrid, 1-3 days onsite depending on the business requirements.

Duration:

12+ Months

ENGAGEMENT DESCRIPTION

The IT Services & End User Experience department within IT is looking for a Client Technology Technician to join our team. Our department provides critical operations and infrastructure support to the entire enterprise. The Client Technology Technician will be responsible for end-user technology support, specializing in mobile devices using the iOS and android operating systems Top 3 Required Skills/Experience This position provides end-user technology support, specializing in mobile devices using the iOS and Android operating systems. The ideal candidate will have hands-on experience with the iOS and Android operating systems (such as iPhone/iPad and Android devices support.) Provide maintenance and support for basic client products, peripherals and network . Partner with business clients to understand user needs and provide improvements to business processes, resolve problems, and offer technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member. Work under general guidance from senior team members. Excellent customer service skills

Required Skills/Experience:

Work with team leaders or senior team members to understand user's client technology requirements, document requirements Provide input during project/task planning efforts with team members Provide feedback on new software performance and testing Participating in Level 2 issue assessment and resolution of problems Diagnose and resolve client mobile device hardware and software issues Create temporary solutions until permanent solutions can be implemented Provide technical support to meetings that include video conferencing Document solutions to common problems and responses Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development Gather research data on vendor products Support IT inventory management Provide on-the-spot training to clients as needed Manage asset Inventory Advanced proficiency in MS Excel Experience with Outlook and Teams is required for communication. Preferred Skills/Experience Problem-solving skills Customer service skills Written and verbal communication skills Accuracy and attention to detail Ability to work independently, or within a team environment Other related skills and/or abilities may be required to perform this job Education/Certifications Associate's degree in related field preferred One (1) year experience in Information Technology required "Beware of scams. S3 never asks for money during its onboarding process."

Benefits:

Health insurance

Education:

Associate (Required)

Experience:

Mobile applications: 1 year (Required)

Location:

Detroit, MI 48243 (Required)

Work Location:

Hybrid remote in Detroit, MI 48243