School Safety Applications Support Technician

JOB All applications must be submitted online. If you would like application assistance our office hours are Monday through Friday from 8:00 am to 4:30 pm. Our office is located at 4400 Ladoga Ave., Lakewood, CA 90713. The eligibility list is being created to fill current and future vacancies as they occur. All notices for this recruitment will be sent via email.

JOB SUMMARY

Under close supervision, perform a variety of technical duties related to the District-wide use of electronic door and elevator access, and security camera systems; communicate with sites regarding system issues and status requests; respond to site requests for service and problem resolution; deliver user system training; perform related duties as assigned.

EXAMPLE OF DUTIES

The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification.

• Perform a variety of technical duties related to the use of District electronic door and elevator access, and security camera systems; assure compliance with applicable laws, codes, policies and guidelines. E
• Serve as a resource to District staff, vendors, and the public regarding the use of District electronic door and elevator access, and security camera systems; respond to inquiries and provide information related to security and access policies and procedures. E
• Create and issue employee identification badges, setting access levels based on approved guidelines and protocols; escalate special requests to designated staff, as appropriate. E
• Monitor the daily operations of the District-wide security camera system; monitor site-level access to the security camera system and issue user names and passwords; provide camera user training, as assigned. E
• Review and respond to requests for security video footage; download and review video footage and distribute to authorized internal staff; may distribute to external staff and agencies as assigned; may appear and testify in court to verify authenticity of video footage. E
• Monitor the daily operation of the District's electronic access control systems; issue keycard badges, program door grouping, access levels and staff access times and dates; add and remove electronic systems access. E
• Participate in the testing and implementation of system enhancements as requested; provide feedback to internal staff and external vendors as requested. E
• Review site blueprints for system installation locations; may participate in site walk-throughs with District staff, administrators and systems' vendors to visually understand system locations. E
• Serve as first-level technical expert to troubleshoot issues with security systems software and systems accessibility; escalate unresolved issues with hardware and software to School Safety Applications Support Specialist, other District staff and external vendors as necessary; track and monitor service requests and communicate status with users. E
• Attend, participate in, and represent the District in system training with vendors; present systems operating procedures and user training workshops, small group and one-on-one's with District staff on system use processes, procedures and functionality. E
• Prepare and maintain a variety of records and reports. E
• Operate a variety of office equipment, including computer and telecommunications hardware and software; may drive a personal vehicle to conduct work. E
• Perform related duties as assigned.

E Note:

At the end of some of the duty statements there is an italicized " E " which identifies the essential duties required of the classification. This is strictly for use in compliance with the Americans with Disabilities Act.

SUPPLEMENTAL INFORMATION

Positions in this classification require the use of a personal automobile and possession of a valid California Class C driver's license.

SELF -CERTIFICATION OF TYPING/KEYBOARDING SKILLS

This classification requires that incumbents be skilled in typing/keyboarding at a minimum of 35 words per minute. A typing test will not be given. Incumbents must certify in writing that they have such skills at the time of appointment to this class. Demonstrated proficiency will be expected during the probationary period for the class. If you have questions regarding your applications or the recruitment process you may contact: perscom@lbschools.net or 562-435-5708.

Nondiscrimination Statement:

The Long Beach Unified School District prohibits unlawful discrimination, harassment (including sexual harassment), intimidation, or bullying, targeted at any student or employee by anyone, based on the student or employees actual or perceived race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, marital status, pregnancy and related conditions, parental status, physical or mental disability, medical condition, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or association with a person or group with one or more of these actual or perceived characteristics. For questions or complaints, contact

Equity Compliance Officer:

Steve Rockenbach, Director of Employee Relations,1515 Hughes Way, Long Beach, CA 90815, 562-997-8220, srockenbach@lbschools.net and

Title IX Coordinator:

Kimberly Dalton, Director of Human Resource Services, 1515 Hughes Way, Long Beach, CA 90815, 562-997-8108, kdalton@lbschools.net and 504

Coordinator:

Jenny R. Acosta, Program Administrator, 2221 Argonne Ave, LB 90815, 562-986-6870, JRAcosta@lbschools.net. If you have questions regarding your applications or the recruitment process you may contact: perscom@lbschools.net or 562-435-5708.

SELECTION PROCEDURE

The examination process for this recruitment may be comprised of one or any combination of the following: screening of the applicant's training, background, and experience; evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis. Only the most highly qualified candidates will be invited to continue in the examination process. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.