Command Center (Incident & Network Support) Engineer-1

Command Center (Incident & Network Support) Engineer-1 Realign LLC San Ramon, California 94582 Posted February 25th, 2026 Looking for more job opportunities? Click here!

Job Type:

Full Time Job Category:

IT Job Title :

Command Center (Incident & Network Support)

Engineer Location:

San Ramon, CA FTE Only Job Description We are looking for Command Center Engineer who is having experience in Network Support & Incident Engineer provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation. This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks. Key Responsibilities Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.) Handle L1 incidents related to: o LAN/WAN connectivity o Router, switch, firewall alerts o VPN connectivity issues Perform basic troubleshooting using SOPs and checklists Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.) Identify incident severity and escalate to

L1.15 / L2

teams as per SLA Perform basic network health checks (CPU, memory, interface status) Coordinate with ISPs / vendors for link-related issues (as per SOP) Maintain shift logs, incident notes, and documentation Follow change, incident, and problem management processes Support 24x7 operations in rotational shifts Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Technical Skills Required Basic understanding of: o

TCP/IP, OSI

model o

LAN, WAN, DNS, DHCP

Exposure to: o Routers & switches (Cisco/Juniper basics) o Firewalls (basic understanding only) Familiarity with: o Network monitoring tools o ITSM ticketing systems Experience & Qualifications 3-5 years of experience in Network Operations / IT Support Diploma / Bachelor's degree in IT, Computer Science, or related field Certifications (Preferred): o CCNA (or equivalent - foundational level) o ITIL Foundation (optional) Key Competencies Good communication skills Ability to follow SOPs strictly Willingness to work in shifts Basic troubleshooting mindset Required Skills

DEVOPS ENGINEER SENIOR EMAIL SECURITY

ENGINEER