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Job Description
Salary $85,270.00 - $113,170.00 Annually Location 110 SE Watula Ave, 3rd Floor, Ocala, FL 34471, FL Job Type Full-Time Job Number 61026 Department Ocala Police Department Opening Date 06/10/2026 Description This role demands advanced technical expertise encompassing various facets of networked computers, servers, firewalls, and industrial control systems equipment. Proficiency in configuration, troubleshooting/repair, installation, and maintenance is essential. Responsibilities include providing technical support, delivering customer service, managing computer equipment inventory, overseeing network connectivity, server infrastructure, storage, firewalls, and offering support for PC applications.
Residency Requirement:
Must be able to respond to the Ocala Police Department located at 402 S. Pine Avenue within forty-five (45) minutes from the time called by authorized personnel. Examples of Duties Serves as the System Administrator for networks, responsible for analysis, design, configuration, implementation, diagnostics, performance tuning, installation, configuration, repair, maintenance, and upgrade of network including all hardware, application software, operating systems, and peripheral devices. Manages the Intrusion Prevention System and SIEM including analyzing and configuring reports, alarms, and providing remediation guidance. Perform comprehensive vulnerability assessments and analyze networked devices to identify and address potential security risks. Responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of on-premise application software (varying vendors). Responsible for installation, configuration, data analysis, repair, maintenance, and upgrade of physical access security systems and servers including hardware, application software, operating systems, and peripheral devices. Serves as a Subject Matter Expert for ensuring compliance with CJIS Security standards. Takes a proactive role in developing and maintaining documentation, ensuring adherence to regulatory requirements. Assist in developing and maintaining an effective Disaster Recovery plan encompassing all systems for the department, including thorough Disaster Recovery documentation. Maintain backup of mission-critical systems and recovery strategy procedures. Establishes and configures real-time monitoring for all mission-critical devices within the network, ensuring proactive oversight and swift response to potential issues. Ensures proper change management procedures are followed and backups are made before implementing any changes. Assesses emerging technologies and products, providing insightful recommendations for proactive network security enhancements and strategic expansion, fostering continuous improvement and growth. Develops and maintains comprehensive documentation for the network, encompassing detailed network diagrams that articulate the functionality of all components and their interrelationships. Responsible for maintaining an accurate inventory of all network server equipment and software ensuring adequate equipment maintenance coverage and software licensing. Ensures accuracy in maintaining an inventory of all network devices, equipment, and software, including coverage for equipment maintenance and compliance with software licensing requirements. Delivers timely and consistent updates on project progress and status, ensuring stakeholders are informed and aligned with the latest developments. May have to work alternate hours as necessary for the efficient operation of the department. Perform any other related duties as required or assigned. Specific to Ocala Police Department Design, configure, and sustainment of secure, high-performance network environments that enable large-scale data transport, LAN/WAN connectivity and maintenance, application hosting, and hybrid cloud/on-premises connectivity. Monitor network performance, identify anomalies, and resolve complex Layer 2/Layer 3 routing and switching issues. Coordinate network capacity planning, upgrades, and migrations to meet evolving performance and scalability needs. Maintain network topology diagrams, IP addressing schemes, VLAN assignments, and configuration documentation. Responsible for on premise storage for tier 1, 2, and 3 systems across a variety of vendors. Application support for on premise and cloud systems to ensure end-to-end system performance and security. Responsible for management of hypervisors and associated machines. Responsible for data backup strategies across several platforms supporting a 3-2-1 strategy. Interact with user groups and management to define and document requirements for business application software. Assist in the evaluation and implementation of third-party software applications and developments tools where applicable. Develop/maintain test scripts and conduct through testing of new and modified applications prior to implementation. Provide application and business expertise; to assist in the formulation, implementation and evaluation of system enhancements. Create and maintain complete documentation for data and business models. Provide support to end users on a variety of issues. Troubleshoot issues with existing or developed systems and work with appropriate resources to resolve them. Provide supervisor with progress/status updates on a regular basis; escalated scheduling delays or other conflicts. Coordinate the implementation, technical writing and user training activities associated with system changes and/or new system development efforts. Must maintain CJIS compliance in accordance with most current Criminal Justice Information Systems documentation. Subject to on-call rotation and tier 2/3 support in emergent circumstances. Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Graduation from an accredited 4-year college with major coursework in Computer Engineering or related field. Minimum of 4 years of paid experience in administration or management of computer hardware, software, and networking. An equivalent combination of training and professional experience may substitute for educational requirements. Required Certificates, Licenses, and Registrations Must possess a valid Florida Driver's License with an acceptable driving record. CompTIA A+, CompTIA Network+, CompTIA Security+, or Comp
TIA CSIS.
Must carry certifications current switching infrastructure and firewall standards or acquire within 2 years. Current vendors are Cisco (CCNA) and Palo Alto. Supplemental Information
SOFTWARE SKILLS REQUIRED
10-Key Advanced Accounting Basic Alphanumeric Data Entry Mastery Contact Management Basic Database Intermediate Enterprise Resource Planning Basic Human Resources Systems Basic Payroll Systems Basic Presentation/PowerPoint Intermediate Programming Languages Intermediate Spreadsheet Intermediate Word Processing/Typing Intermediate
ADDITIONAL SOFTWARE SKILLS
Good understanding of network protocols and network components. Experience configuring Windows workstations, Windows Server, network switches, and firewalls. Familiar with relational database administration. Experience with virtual server configuration and management. Scripting experience in one or more modern languages including Python, BASH, or PowerShell. Ability to physically install desktop computers, printers, servers, and other computer equipment.
OTHER SKILLS
Knowledge of SONNET and DNP protocols is preferred. Knowledge of relays and protective systems is preferred. Is motivated, innovative, and results-oriented with a consistent desire to excel. Ability to analyze and interpret data and solve problems. Works under general supervision with a certain degree of creativity and latitude expected. Recognize, adopt, use, and recommend best practices in security engineering. Ability to communicate effectively, orally and in writing and convey ideas persuasively in a concise, organized, and professional manner. Possesses good teamwork and project management skills. Ability to establish and maintain effective working relationships with the general public, employees, and public officials.
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee may be required to: Stand Regulary Walk Regularly Sit Regularly Use hands to handle or feel Regularly Reach with hands and arms Regularly Climb or balance Regularly Stoop, kneel, crouch or crawl Regularly Talk or hear Continuously Taste or smell Continuously
WEIGHT LIFT REQUIREMENTS
The employee must occasionally lift and/or move: Up to 50 pounds
VISION REQUIREMENT
Specific vision abilities required by this job may include: Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Occasionally Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Occasionally Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never Toxic or caustic chemicals (including potential for chemical spills, etc.) Never Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Occasionally Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never Extreme cold (not weather-related, such as freezer, cold storage, etc.) Never Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F) Never Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Regularly Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.)
ADDITIONAL INFORMATION
Residency Requirement:
Must be able to respond to the Ocala Police Department located at 402 S. Pine Avenue within forty-five (45) minutes from the time called by authorized personnel. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments). The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees. Health Insurance We offer both single and family coverage, for employees working 30 or more hours per week. Dental Insurance For full time employees, we offer both single and family dental coverage. Vision Insurance For full time employees, we offer both single and family vision coverage. Life Insurance For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. Short Term and Long Term Disability Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury. Medical FSA (Flexible Spending Account) and Dependent Care FSA Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars. Pet Insurance We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care. Employee Health & Wellness Center The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching. Voluntary Cancer Insurance For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer. Supplemental Critical Care Insurance Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke. Supplemental Accident Insurance Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission. Legal Plan Insurance Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring. Deferred Compensation Plan Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare. Direct Deposit Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City. Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll. Discounts - Theme Park Discounts are available to all non-temporary employees at the time of employment. Employee Assistance Program (EAP) The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services. Holidays and Paid Time off The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details. Retirement Plan All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience. Training Programs The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees. Tuition Reimbursement All regular, full-time employees are eligible to participate in the tuition reimbursement program.
