Voice Engineer

Voice Engineer at

QUALIS1 INC

Voice Engineer at

QUALIS1 INC

in Elmhurst, Illinois Posted in about 23 hours ago.

Type:

full-time

Job Description:

We're Hiring:

Voice Engineer (Genesys Cloud)

Location:

ONSITE -

Chicago or Remote Duration:

12

Months Experience:

6-8 Years ???? Role Overview We are looking for an experienced Voice Engineer with strong Genesys Cloud expertise to support M&A-driven contact center integrations and migrations . This role will lead assessment, design, and deployment efforts while ensuring seamless voice and collaboration experiences across cloud and hybrid environments. ???? Key Responsibilities M&A - Genesys Cloud Integration Lead assessment, design, and deployment of Genesys Cloud during M&A activities Evaluate legacy contact center platforms and recommend migration/integration strategies Partner with business and IT teams to align solutions with organizational goals Genesys Cloud Configuration Configure and optimize Genesys Cloud routing, call flows, and WFM Integrate telephony solutions using SIP trunks and cloud infrastructure Ensure operational continuity through scalable routing and call designs Microsoft Teams & Cisco VoIP Support Provide backup support for Microsoft Teams Phone System (Direct Routing, SBCs) Support Cisco CUCM environments as needed during M&A initiatives Assist with hybrid voice environment integrations Collaboration & Communication Work closely with IT, network, and security teams Provide technical guidance and training to stakeholders Coordinate with vendors and service providers for issue resolution ???? Required Skills & Qualifications 5+ years of experience in Voice Engineering , focused on Genesys Cloud Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations Experience with M&A voice system migrations/integrations Hands-on expertise with SIP, QoS, VLANs, and cloud telephony Familiarity with Microsoft Teams Phone System and Cisco VoIP (CUCM) Experience with contact center analytics and reporting Knowledge of E911 and voice regulatory compliance Strong analytical, troubleshooting, and communication skills Preferred Certifications Genesys Cloud Certified Professional (GCP-GC) Microsoft Teams Voice Engineer Expert