Manager Networking & Collaboration

Manager - Networking & Collaboration Baton Rouge General - 3.8 Baton Rouge, LA Job Details Full-time 12 hours ago Qualifications Wireless network deployment projects Cisco Unified Communications Wireless Access Point implementation Cisco Nexus Equipment installation Data analysis skills VoIP administration Employee relationship building Research Communication platforms Server administration Network cabling IT monitoring tools Cloud-based systems Wireless communication system operation Computer hardware Hardware support Open Shortest Path First (OSPF) implementation Collaborative technology platforms SolarWinds Managing projects Network routing Network monitoring tools EIGRP Telecommunications data network configuration 802.11 (Wi-Fi) Full Job Description

JOB PURPOSE & MISSION

Responsible for the day-to-day management, operation, and strategic oversight of Baton Rouge General's network infrastructure, including LAN/WAN systems, wireless networking, voice, and data communications. Makes decisions that affect the division's financial and performance objectives, develops and monitors the department budget, and ensures network reliability, security, and compliance across all BRG campuses. Direct reports may include network engineers, supervisors, and technical staff, with full responsibility for performance reviews, hiring, disciplinary actions, and terminations. All duties are performed in alignment with BRG's mission to preserve and restore health, one person at a time. Essential Job Functions include, but are not limited to: 1. Departmental Leadership & Administration Ensures that the objectives of the Networking department are administered and that established priorities are carried out on a daily basis. Ensures organizational alignment with Collaboration technology and modern experience on an easy to use and maintainable platform. Ensures that departmental goals are consistent with BRG's philosophy, strategic direction, and IS standards. Monitors department operations and recommends process improvements to enhance efficiency and effectiveness. Utilizes available staff to maximize the effectiveness of work performed; coordinates staffing needs with regard to operational and project demands. Reviews the compilation and analysis of department data as necessary and presents findings to IS leadership. Uses alternative methods of service delivery to reduce operating costs where appropriate. 2. Network & Collaboration Infrastructure Management Oversees planning, design, configuration, and maintenance of LAN/WAN network infrastructure and collaboration platforms across all BRG campuses. Manages collaboration platform and network connectivity, performance, and reliability, ensuring high availability for clinical and administrative systems. Directs the support and troubleshooting of collaboration and network issues, coordinating resolution activities across technical staff and vendors. Oversees management and maintenance of Collaboration and Cisco data network components including Nexus 7000, Catalyst 6500, 4500, 3560, 3750, and related platforms. Manages Cisco Wireless LAN Controllers and Access Points across all facilities, ensuring reliable wireless coverage and security. Oversees IP, voice, and LAN/WAN services including Cisco Unified Communications Manager and Unity Connection and all other collaboration platforms. Ensures proper configuration and maintenance of routing protocols including EIGRP and OSPF. Oversees network security monitoring and maintenance using tools such as SolarWinds, ensuring proactive identification of performance issues. Directs the management of server environments as they relate to network integration. 3. People Management & Staff Development Manages network engineering staff, including performance reviews, coaching, hiring decisions, disciplinary actions, and terminations. Ensures staff members adhere to policies, procedures, and standards necessary to achieve department objectives. Provides opportunity for skill development and supports staff in obtaining and maintaining relevant Cisco certifications. Provides ongoing performance feedback and takes corrective action when necessary; completes annual appraisals by the established review date. Encourages staff participation and communication in decision-making; fosters a collaborative, high-performing team environment. Establishes and maintains effective working relationships with IS management and other departments across the organization. 4. Project & Vendor Management Leads project planning, solution design, cost analysis, and vendor comparisons for network initiatives. Coordinates with vendors for installation, maintenance, and upgrades of network equipment and services. Integrates network systems and implements ongoing modifications, enhancements, and technology refreshes. Functions as an integral part of the IS decision-making process, making recommendations based on technical expertise, research, and available resources. Researches potential networking technologies, software, and hardware to enhance performance across assigned areas. 5. IT Governance, Security & Compliance Ensures that all regulatory requirements applicable to network and communications systems are met, including HIPAA compliance. Maintains network security and reliability in a healthcare environment, implementing controls to protect patient and organizational data. Works with internal customers and IS leadership to continually improve service and performance within constraints of existing systems and budgets. Maintains current knowledge of networking technologies, healthcare IT standards, and industry best practices. Ensures compliance with all applicable HIPAA regulations and organizational safety requirements appropriate to the role. 6. Performs all other duties as assigned.

JOB REQUIREMENTS

Experience Required:

3 years of experience installing and configuring routers and switches Prior experience in network engineering and LAN/WAN support

Preferred:

1 to 3 years of supervisory or management experience Prior experience working in a healthcare environment

Education Required:

Bachelor's Degree in Computer Technology, Information Systems, or a related field (equivalent combination of education and work experience may be substituted at manager's discretion)

Certifications & Licensure Required:

Cisco certification (CCNA, CCDA, CCNP, or equivalent)

Special Skills or Knowledge Required:

Strong knowledge of IP networking, network design concepts, and supporting infrastructure Cisco data network components: Nexus 7000, Catalyst 6500, 4500, 3560, 3750, and related platforms Wireless networking: Cisco Wireless LAN Controllers and Access Points SolarWinds or comparable network monitoring and maintenance tools IP, voice, and LAN/WAN services: Cisco Unified Communications Manager and Unity Connection IGP Routing protocols: EIGRP and OSPF Cabling infrastructure standards and management Modernized Collaboration platforms (ex. Cloud Infrastructure) Strong analytical, problem-solving, and communication skills Ability to lead teams, manage projects, and collaborate across departments

HIPAA & SAFETY REQUIREMENTS HIPAA

- Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, religious beliefs and/or public health records. SAFETY - Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administers/collects medications/blood order, transports/monitors or observes patients with infusion pumps, and monitors clinical alarms.

PERFORMANCE CRITERIA & STANDARDS

Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job. Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community. Takes initiative in living our Everyday Excellence values and vital signs. Takes initiative in identifying customer needs before the customer asks. Participates in teamwork willingly and with enthusiasm. Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care. Keeps customers informed, answers customer questions and anticipates information needs of customers. Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interests Guidelines, and the GHS Corporate Compliance Guidelines. Practices diligence in fulfilling the regulatory and legal requirements of the position and department. Maintains accurate and reliable patient/organizational records. Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts. Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives. Sets goals and action plans to achieve objectives. Completes assignments following accepted. procedures and practices, even when workloads and demands are high. Adheres to high moral principles of honesty, loyalty, sincerity, and fairness (integrity). Performance Improvement - Employee actively participates in performance improvement activities and incorporates quality improvement standards in his/her job performance. Utilizes data to plan new products and services. Strives to continuously improve all aspects of the business operation through quality improvement initiatives. Assures the accuracy of data, work, or information and contributes ideas and suggestions to improve approaches, methodologies, and productivity. Utilizes data to implement clinical and operational redesign efforts. Willingly participates in organization and/or department quality initiatives. Cost Management - Employee demonstrates effective cost management practices. Demonstrates effective time management to promote productivity and cost efficiency. Uses material goods wisely, is conscious of the environment and is accountable for prudent use of our talents and financial resources. Develops appropriate budget(s) for areas of responsibility. Effectively manages budget(s) and continually monitors key cost areas. Leadership - Employee demonstrates effective leadership by developing standards of performance, determining areas of responsibility and accountability and delegating authority. Invites input from others and shares ownership and recognition. Inspires people by example and influences them to do and be their best. Inspires and encourages teamwork. Consistently executes applicable company policies, rules and regulations. Operations Management - Employee demonstrates the ability to give clear and concise instructions as to assignment objectives and methods, and reviews results at all critical points. Establishes clear work objectives that prioritize and focus employee efforts. Staff works area with appropriate numbers of qualified employees. Allocates and delegates work effectively to make efficient use of resources and employee capabilities. Performance Management - Employee demonstrates an awareness of employees' development needs to improve work effectiveness and ensures that training and related programs are available to meet these needs. Provides opportunity for skill development for employees. Provides ongoing performance feedback to employees and takes corrective action when necessary. Completes and conducts performance appraisals by established review date. Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices. Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety. Employee proactively reports errors, potential errors, injuries or potential injuries. Employee demonstrates departmental specific patient and employee safety standards at all times. Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.