Thibodaux Operation Support Onsite Specialist

Operations Support Onsite Specialist Professional Finance Company (PFC) | Thibodaux Regional -

Thibodaux, LA Job Type:

Full-Time Schedule:

Day Shift Education:

High School Diploma or GED required

Category:

Administrative / Clerical / Customer Service Position Summary Professional Finance Company (PFC) is seeking an Operations Support Onsite Specialist to join our team at Thibodaux Regional. In this role, you will manage patient accounts while providing clerical and administrative support, serving as a key liaison between PFC and Thibodaux Regional. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering professional and timely service. What You'll Do Handle inbound and outbound patient calls in a professional and courteous manner Educate patients on their accounts and assist with resolving questions or concerns Set up and document payment arrangements Respond to CRP inquiries and reconcile payment plan agreements (PPAs) Process insurance forms accurately Record and maintain patient payment information Resolve account holds and support account maintenance Assist walk-in patients with account inquiries and resolution Manage assigned inventory and complete additional administrative tasks What We're Looking For Strong communication and interpersonal skills Excellent spelling, grammar, and attention to detail Professional phone presence and customer service mindset Strong organizational and time management skills Ability to multi-task and prioritize in a fast-paced environment Dependable, professional, and team-oriented Salary - $16.00 - $18.00 hourly Qualifications High School Diploma or GED required (additional education preferred) Minimum of 1 year of experience in a professional office environment Work Environment & Physical Requirements Onsite role at Thibodaux Regional Regular sitting, standing, and computer use Occasional lifting up to 25 pounds Moderate office noise level Why Join PFC? At PFC, we are committed to providing exceptional service while supporting our employees' growth and success. You'll be part of a team that values professionalism, collaboration, and making a positive impact on the patients we serve.