Automation Customer Success Engineer - IT Automation & FinOps

• Introduction
• At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges.

Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.

Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

• Your role and responsibilities
• As a Customer Success Engineering professional, you will be supporting IT automation and financial operations value realization.

This role involves delivering value to clients through IT automation and financial operations, with a focus on supporting the realization of these values.

Your primary responsibilities will include:

Solution Delivery:

Supporting IT automation and financial operations to realize value for clients, focusing on effective delivery and implementation.

Client Support:

Providing support to clients to ensure they achieve their desired outcomes from IT automation and financial operations.

Automation Enablement:

Enabling automation solutions to support financial operations and drive value realization for clients.facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.

• The CSE provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, product, solutions and/or technical product expertise covering the IBM Automation IT Automation - FinOps pillar.

This pillar includes solutions such as Apptio, Cloudability, Kubecost, Concert, Turbonomic, Instana and Cloud Pak for AIOps. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. 

• The CSE engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts.

They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation

IT AUTOMATION - FINOPS

pillar.

• This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities.

When engaged for a specific opportunity or project, the CSE role is responsible for the technical accuracy of the proposed solution.

• As this solution pillar is large and comprised of many different individual solution components, when applicable, the CSE will also pull in other resources such as solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
• Required technical and professional expertise

• IT Automation Support:

  Exposure to IT automation technologies and processes to deliver value to clients. This includes experience with automation solutions and their implementation.

Financial Operations Knowledge:

Understanding of financial operations and their relationship with IT automation to drive value realization.

Solution Delivery Experience:

Experience with delivering solutions to clients, focusing on effective implementation and support.

Client Value Realization:

Exposure to supporting clients in achieving their desired outcomes from IT automation and financial operations.

Automation Enablement Skills:

Experience with enabling automation solutions to support financial operations and drive client value.

• Basic Understanding of Observability, Event Management, FINOps within the IBM IT Automation - FINOPS solutions and/or competing solutions
• Any experience with IBM Observability solutions such as Instana, Turbonomic, Concert, Cloud Pak for AIOps, Apptio, Kubecost, would be a bonus.
• Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
• Excellent customer relations; verbal and written communications skills.
• Ability to successfully work with sales reps, SMEs and business partners to close business deals.
• Ability to manage multiple accounts and associated opportunities simultaneously.
• Ability to learn IBM's line of products and services.
• Ability to analyze and resolve business and technical challenges.
• Ability to negotiate and prioritize projects.
• Preferred technical and professional experience

• IT Automation Tools:

  Exposure to various IT automation technologies and processes.

Financial Operations Systems:

Understanding of financial operations systems and their integration with IT automation.

Automation Solutions:

Experience with implementing automation solutions to support financial operations and drive value realization. Any experience with IT Automation products such as Splunk, Dynatrace, AppDynamics, DataDog, etc would be a bonus.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.