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Business Operations Support Specialist

Job

Robert Half

Eden Prairie, MN (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/27/2026

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Job Description

Position Background /
Purpose of Role:
This position supports the business by contacting provider offices regarding invoices that have been paid but where medical charts have not yet been received. The role helps ensure timely chart retrieval and supports overall operational and compliance goals.
Team Information:
The candidate will work alongside the onshore invoicing team, which currently consists of 7 team members. The environment is collaborative, production-driven, and customer-service focused.
Top Responsibilities:
Contact provider offices regarding outstanding chart requests and paid invoicesHandle collection-style outreach professionally and efficientlyNavigate Salesforce and reporting systems to document activity and updatesUtilize Excel for tracking and reporting purposesMaintain strong productivity and follow-up metricsProvide excellent customer service during provider interactionsAnalyze and adapt to new processes quicklyManage daily outreach and follow-up activities independently
Ideal Candidate Background:
Healthcare industry experience preferredMedical records retrieval or collection experience strongly preferredCall center or high-volume outbound calling background