Information Technology, Support

Description We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy.

Responsibilities:

• Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement.
• Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines.
• Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity.
• Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately.
• Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable.
• Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes.
• Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience. Requirements
• Experience supporting enterprise-issued hardware, including laptops, monitors, docking stations, and peripheral devices in a corporate setting.
• Strong customer service skills with the ability to communicate clearly and professionally in both written and verbal interactions.
• Proven ability to manage multiple requests at once while maintaining accuracy, organization, and compliance with established processes.
• Working knowledge of hardware provisioning, configuration, deployment, and recovery practices.
• Familiarity with asset management tools and standard hardware lifecycle activities such as procurement, support, refresh, and retirement.
• Basic troubleshooting capability for common hardware issues, with sound judgment on when to escalate for further support.
• Understanding of device security expectations, policy adherence, and data protection requirements within a business environment.

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