Field Support Specialist - Multiple locations _ Division of Information Systems

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Job Requisition ID:

R00050311

Job Category:

Professional and Technical Organization:

SER-DIS Field Support-Ambulatory Location/s:

Jackson Medical Mall Job Title:

Field Support Specialist - Multiple locations _

Division of Information Systems Job Summary:

Provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Responsible for providing tier 2 support of the end user computing environment. Responsible for asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises subordinates on policies and procedures.

Education & Experience Education and Experience Required:

Degree (Associate's or Bachelor's) Certifications, Licenses or Registration required:

N/A Knowledge, Skills & Abilities Knowledge, Skills, and Abilities:

Knowledge of the end user computer environment. Technical aptitude and project management skills. Troubleshooting, analytical, and problem resolution skills. Verbal and written communication skills. Interpersonal and customer service skills. Organizational skills. Ability to present technical information to non-technical audiences. Responsibilities Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized. Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance. Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers. Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No Pay Class:

Hourly FTE %: 100

Work Shift:

Day Benefits Eligibility:

Grant Funded:

No Job Posting Date:

05/6/2026 Job Closing Date (open until filled if no date specified): 05/11/2026 The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran's status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center's investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act ("Clery Act") and the Campus Sexual Violence Elimination Act ("SaVE Act"). UMMC's commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here:

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