Network Problem Management Specialist

Job Requirements Stennis Space Center, MS Top Secret/SCI Polygraph not specified Early Career (2+ yrs experience) $70,000

• $100,000 Job Description TEKsystems is looking for a Network Problem Management Specialist with a Top Secret Clearance to support a government client at Stennis Space Center in Mississippi.

The Department of Homeland Security (DHS) has a continuing requirement for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met. Primary Responsibilities

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues.
• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures.
• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution
• Monitoring, installation, modification, testing and servicing of network equipment.
• Assisting and training lower level support employees
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Qualifications:

• Top Secret Clearance with active/eligible SCI
• Experience with Network Monitoring Tool Suites (Solar Winds, WireShark, Whats Up Gold, Spice Works, etc.)
• Experience with ITSM Ticketing, documentation, procedure (Remedy, ServiceNow, etc.)
• Cisco Layer 2 Troubleshooting Experience
• Proven capacity to provide professional customer service in a 24 x 7 operational environment
• Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP
• Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks
• CCNA, CCNP, or JNCIA nice to have
• Panama Shift Schedule 10-12 Hour Shift Patterns
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