Technical Specialist

Technical Specialist Mobile Communications America Inc - 3.0 Chapel Hill, NC Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Cellular networks Handling customer inquiries Mid-level Network router Computer skills Technical troubleshooting support Communication skills Time management Full Job Description MCA, your trusted advisor for wireless communications, data, and security is seeking a Technical Specialist to support the Cellular Network Solutions (CNS) team in our Data division in Chapel Hill, NC. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING

Assistin all phases of the configuration of WWAN products. Providelight troubleshooting for configuring WWAN routers and gateways. Provide customer service,technical support and assist inCase/RMA support. Assist in other departments as needed.

WHAT YOU WILL BRING TO THE TEAM

Skill sets include customer service,time management,computerskills, and good interpersonal skills. Ability to maintain a positive attitude,strong attention to detail, strong communication skills, highly motivated, and dependable.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS

No direct reports.

TRAVEL REQUIREMENTS

Travel as necessary to support company and customer needs.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the

U.S., MCA

has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the

MCA Way:

living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE:

The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together." #LI-AH1