User Support Analyst

Position Purpose To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available. Description Required Qualifications - Education and Yrs Exp Bachelors or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities Four years of relevant experience in a personal computer environment. Preferred Qualifications Department Contact for Recruitment Inquiries Brian Dellinger Department Contact Phone Number 603-646-5123 Department Contact for Cover Letter and Title Brian Dellinger Department Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

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//policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Key Accountabilities Description Consultant and Trouble-Shoot Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals. General knowledge of TCP/IP networking. Ability to configure TCP/IP settings. Percentage Of Time 60 Description Communication Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up. Ability to organize and set priorities. Ability to work independently and to maintain a smooth workflow despite frequent interruptions. Ability to lead workshops and meetings. Ability to teach groups how to use tools and to solve problems. Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments. Ability to interact professionally and calmly when working with frustrated end-users. Percentage Of Time 40 - Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. - Performs other duties as assigned