Sr. ServiceNow Automation Engineer

SR ServiceNow Automation Engineer - ONSITE East Rutherford, NJ Manhattan, NY Richmond, VA Dallas, TX Job Summary We are seeking a Senior ServiceNow Automation Engineer to design, develop, and maintain enterprise automation solutions that streamline IT operations and service delivery. This role is responsible for building end-to-end ServiceNow workflows, developing custom JavaScript solutions, and integrating platforms through REST APIs and automation tools such as Ansible. Working closely with infrastructure, security, and operations teams in an Agile environment, the ideal candidate will drive process automation, improve operational efficiency, and deliver scalable, secure solutions that support enterprise technology initiatives. Key Responsibilities Work across multiple service automation engagements to automate high-priority tasks, services, and end-to-end workflows across Infrastructure, Platforms & Operations. Design, develop, and maintain end-to-end ServiceNow Workflows of varying complexity. Execute the full software development lifecycle for automation projects, from requirements gathering through deployment, maintenance, support, and hand-over. Create advanced automation scripts using JavaScript to address complex business requirements and develop custom endpoints. Collaborate within Agile and Scaled Agile frameworks with cross-functional teams, including infrastructure, security, and service teams, to deliver integrated solutions. Implement secure coding practices and ensure automation solutions comply with enterprise security policies and banking regulations where applicable. Document solutions, create runbooks, and maintain knowledge base articles. Stay current with emerging automation technologies and contribute to automation standards, best practices, and governance frameworks. Perform other duties as assigned as needed. Required Qualifications ServiceNow proficiency in Flow Designer, IntegrationHub, Orchestration, and MID Server configuration. Advanced skill with JavaScript and Glide APIs, including GlideRecord, GlideAjax, Script Includes, Business Rules, and Client Scripts. Strong grasp of

RITM/SCTASK

models, Order Guides, variable sets, UI policies, and data-driven approvals. Strong knowledge of IT infrastructure and the ServiceNow CMDB data model. Strong knowledge of leveraging

REST API

integrations such as Ansible/Aria to handle payload and response data within a flow design. Strong knowledge of workflow design best practices for security and performance. Experience working with an Agile/SDLC framework. Bachelor s degree in computer science, Information Systems, or equivalent background or equivalent experience. Preferred Qualifications Experience with Ansible Automation Platform. Knowledge of secure coding standards. Experience in a banking environment.