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L2 Deskside Support

Job

aptlogix LLC

Jersey City, NJ (In Person)

Full-Time

Posted 3 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

🚨

Hiring:

L2 Deskside Support Engineer 🚨

Introduction:

We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Responsibilities:

Provide onsite desktop and deskside support for front-office and business users Deliver VIP/white-glove support to senior stakeholders, executives, and investment teams Troubleshoot Windows 10/11, Microsoft 365, Active Directory, VPN, networking, and Citrix/VDI environments Support desktops, laptops, multi-monitor setups, mobile devices, printers, and peripherals Manage incidents and service requests through ServiceNow, Jira, or similar ITSM tools while meeting SLA requirements Support onboarding/offboarding, device imaging, hardware deployments, asset management, and endpoint configuration Coordinate with infrastructure and application teams to resolve high-priority technical issues Maintain accurate ticket documentation and contribute to knowledge-base articles Support collaboration tools, remote access, and secure user connectivity

Requirements:

Required Skills:

4-8 years of Desktop Support / Deskside Support experience Strong Windows Desktop and Endpoint Support expertise Microsoft 365, Active Directory, VPN, Networking, and Citrix/VDI Experience with ServiceNow, Jira, or equivalent ITSM tools Experience supporting VIP/Executive users Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

Financial Services, Asset Management, Investment Banking, Capital Markets, or Banking experience Experience supporting traders, portfolio managers, research analysts, or front-office users Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS, or market-data platforms If interested, please share: ✔ Updated Resume ✔ Current Location ✔ Work Authorization ✔ Contact Number ✔ Availability for a Screening Call ✔ Expected Hourly Rate 📩 Send your resume to: #Hiring #NewJerseyJobs #NJJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix