Telecommunications Analyst II

Telecommunications Analyst II Rutgers University - 4.1 Newark, NJ Job Details Full-time $77,661 a year 1 day ago Benefits Paid holidays Dental insurance Employee discount Life insurance Qualifications Network troubleshooting Microsoft Excel Building code compliance Technical documentation Equipment installation Equipment troubleshooting Mid-level Client relationship development Maintenance activity documentation Network cabling Technical solutions implementation Driver's License VoIP Bachelor's degree Customer support ticket management Telecommunication Low voltage Technical troubleshooting support Productivity software Escalation handling Leadership 2 years Full Job Description Position Details Position Information Recruitment/Posting Title Telecommunications Analyst II Job Category Staff & Executive - Information Technology Department OIT - Enterprise Infrastructur Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst II in the -Enterprise Infrastructure within Office of Information Technology (OIT). Reporting to the Managing Telecommunications Analyst, the Telecommunication Analyst II is responsible for performing cable installations, repairs and maintenance of existing cable, TV installations and programming, assistance with conferencing hardware programming and installations and providing vendor access. The position will also be responsible for estimates as well as recommendations on repair, replacement and upgrades of system components and provide timely updates to the CAD team of cable installs and relocates. This position will need to function with a high level of autonomy with all team members, EI Partners, the Network Operations Center (NOC) and third-party contractors, while providing continual status updates to Manager on open issues. You will be responsible for developing positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology - Enterprise Infrastructure Service Delivery. These services would be provided across RU Newark campuses. Among the key duties of this position are the following:

Cabling Installation, Service and Maintenance:

Will provide network cabling support and maintenance on various systems installed through the University. Working under the general guidance of the Managing Telecom Analyst and within the networking guidelines of the University, will respond to daily service calls, investigate, troubleshoot and repair issues on Data, Voice and Telepresence systems/ Infrastructure. Must document time and materials used on each call, maintain appropriate information on submittal forms and in Ticketing system.

TV and Conferencing Solutions Implementation:

Provide technical leadership and apply technical knowledge to the implementation of integrated technical solutions. Collaborate with Manager, installation team members, EI Partners and third-party contracted support on upgrades and replacement of systems components and repairs. Work with customer contacts to install and perform modifications to their requirements. Escalate to manager issues which require contracted vendor support to ensure quick turnaround time. Keep abreast of technical developments in the areas related to telecommunications as they apply to data, voice, conferencing and wireless technologies.

Cable Plant Estimates & System Documentation:

Provide system documentation and solution implementation in support of CAD group. Collaborate installation technicians on implementing cable plant to assure that systems are properly connected and code compliant. Collaborate with building inspectors to ensure that all installations are code compliant, and costs are accurately tracked. Work with EI partners to prepare estimates for the customer so that appropriate system solutions can be funded and installed.

Work Tickets, Tracking, & Resolutions:

Accurately update all work tickets through Ticketing system daily. Appropriately track time and materials, keeping Manager abreast of daily activities. Document repairs and time spent, follow established procedures to update tickets and timesheets.

VoIP Telephones:

Will be responsible for assisting with telephone installations and relocations. Will also be trained in basic programming of Cisco VoIP telephones to have the ability to build, copy, delete voice services as needed. FLSA Exempt Grade 27S Salary Details Minimum Salary 77661.000 Mid Range Salary 93390.000 Maximum Salary 111027.000 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Full Time Working Hours Standard Hours 37.50 Daily Work Shift Work Arrangement his position requires a fully on-site work arrangement. Union Description

HPAE 5094

Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor's Degree in a technical field. Two (2) years of working experience in telecommunications and computing or in an environment where low voltage cabling, TV installations and equipment programming are performed. Equivalent education, experience, and/or training may be substituted for the degree requirements. Certifications/Licenses Must possess a valid NJ driver's license. Required Knowledge, Skills, and Abilities Knowledge of Microsoft Office Applications (Excel & Word). Preferred Qualifications Specify Significant Physical Demands and Work Environment conditions in the Job requirements section. Keep copies of the ADA physical Demands and Work Environment Documentation Check off List in your files. Equipment Utilized Physical Demands and Work Environment

PHYSICAL DEMANDS

: Sitting, standing, walking, or hearing. No special vision requirements. Must be able to work on ladders and lift up to 60 pounds.

WORK ENVIRONMENT

: Office environment. Moderate Noise. Special Conditions Posting Details Posting Number 26ST0944 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Newark (RBHS) City Newark State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement Supplemental Questions Required fields are indicated with an asterisk (•). • Do you have a Bachelor's Degree in a technical field and two (2) years of working experience in telecommunications and computing or in an environment where low voltage cabling, TV installations and equipment programming are performed or equivalent education, experience, and/or that training may be substituted for the degree requirements? yes no • Do you have a valid driver's license? Yes No Applicant Documents Required Documents Resume/CV Optional Documents Cover Letter/Letter of Application Certifications/Licenses