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Voice Engineer
Job
GDH
Tulsa, OK (In Person)
$93,600 Salary, Full-Time
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Job Description
Role Summary The Voice Engineer provides day-to-day administration, maintenance, and troubleshooting for enterprise voice systems. This is an onsite role based in Tulsa, OK, supporting reliable voice communications for end users. The position is approximately 75% focused on voice technologies and 25% on related network troubleshooting. Responsibilities include operational support, issue resolution, and participation in ongoing voice system enhancements and modernization efforts. Responsibilities Administer and support Cisco Unified Communications environments Manage phone adds, moves, changes, and removals Troubleshoot voice-related issues, including phones, voicemail, call routing, and connectivity problems Support and maintain Cisco Call Manager (CUCM) and Cisco Unity Provide day-to-day operational support for voice systems and end users Assist with basic network troubleshooting as needed to support voice services Document configurations, changes, and support activities for transparency and knowledge sharing Participate in voice system upgrades, migrations, and enhancement initiatives Support incident resolution and follow established operational procedures Travel occasionally for day trips to support field locations and business needs Qualifications 3-5 years of experience supporting enterprise voice or unified communications environments Hands-on experience with Cisco Call Manager (CUCM) Experience supporting Cisco Unity Strong troubleshooting and problem-solving skills for voice and calling issues Working knowledge of networking fundamentals relevant to voice connectivity and routing Strong communication skills and a customer service mindset Ability to work independently and manage multiple priorities in a fast-paced environment Experience supporting end users through technical incidents and service requests Familiarity with documenting system changes and operational activities Availability to work Monday-Friday onsite in