Network Operations Center (NOC) Engineer - Level 1 / Level 2

Job Listing ID:

4477654

Job Title:

Network Operations Center (NOC) Engineer - Level 1 / Level 2

Application Deadline:

Open Until Filled

Job Location:

Beaverton

Date Posted:

04/22/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Hybrid Job Title Network Operations Center (NOC) Engineer - Level 1 / Level 2 Department IT Infrastructure / Network Operations / Managed Services Job Summary The NOC Engineer (L1/L2) is responsible for 16x5 monitoring, troubleshooting, and incident resolution of network and infrastructure systems to ensure high availability and performance. The role includes real-time monitoring , ticket handling , basic to intermediate troubleshooting , escalation to L3/Network Engineering teams, and maintaining operational documentation. Key Responsibilities NOC L1 Responsibilities (Entry / Junior) Monitor network and infrastructure alerts using tools such as SolarWinds, Perform initial triage of incidents and service requests. Create, update, and manage tickets in ServiceNow / Jira .

Identify and categorize alarms:

critical, major, minor , and perform first-level diagnosis.

Perform basic troubleshooting for:

Network connectivity issues LAN/WAN link status VPN down alerts

DNS/DHCP

reachability checks Interface errors, CRC, packet loss Execute standard operating procedures (SOPs) and runbooks. Escalate incidents to L2/L3 based on severity, impact, and SLA timelines. Communicate updates to users and stakeholders as per incident communication process. Participate in shift handovers and update logs properly. NOC L2 Responsibilities (Intermediate / Experienced) Handle escalations from L1 and perform deeper troubleshooting for: Routing issues ( BGP/OSPF/EIGRP basics ) Switching issues ( VLAN, trunking, STP ) WAN/ISP circuit troubleshooting and coordination VPN tunnels (IPSec/SSL) monitoring and restoration Firewall policy or NAT-related connectivity issues (basic/moderate) Perform remote diagnostics using

CLI:

Cisco

IOS / NX-OS

Palo Alto (basic operational troubleshooting) Conduct log analysis and packet-level troubleshooting basics (tcpdump/Wireshark knowledge preferred).

Perform planned maintenance support:

Network changes monitoring Post-change validation Rollback support Work with vendors/ISPs to open TAC cases and follow up for resolution.

Maintain and update operational documentation:

Runbooks Knowledge base articles Incident RCA input (technical notes) Ensure SLA compliance and contribute to incident reporting. Required Skills Technical Skills Networking fundamentals:

TCP/IP, OSI

Model, subnetting Switching fundamentals: VLANs, trunking, STP Routing fundamentals: Static routes, OSPF/BGP basics Monitoring tools and alert triage Ticketing and ITIL incident management processes Basic understanding of: Firewalls VPNs

DNS/DHCP

Wireless concepts (preferred) Soft Skills Strong troubleshooting mindset and ability to work under pressure Clear written communication (ticket notes, customer updates) Customer service orientation Shift discipline...

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A