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2-1-1 Community Navigator

Job

THE UNITED WAY OF AMARILLO INC

Remote

$39,696 Salary, Full-Time

Posted 3 weeks ago (Updated 21 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Salary Confidential Position range in Potter County $13.58 - $24.59 Per hour 2-1-1 Community Navigator
THE UNITED WAY OF AMARILLO INC
Occupation:
Community and Social Service Specialists, All Other
Location:
AMARILLO, TX - 79106
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
06/04/2026 Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas Onsite /
Remote:
Work onsite all of the time
Updated:
06/07/2026
Expires:
07/04/2026 Job #: 17022975 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 1 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Help for . Individuals interested in this position will need to bring their Resume to Workforce Solutions Panhandle, 3120 Eddy Street, Amarillo Texas during a hiring event. The hiring events will be held from 9am until 2pm on June 16th and June 18th.
TITLE:
2-1-1
Community Navigator FLSA:
Non-Exempt SALARY:
SEGMENT:
Nonprofit
LOCATION
Amarillo
CATEGORY
Full-Time
REPORTS TO
2-1-1
Call Center Manager and Caseworker SHIFT:
Shifts vary, some overtime, holidays, and weekends may be required
REVISED:
January 18, 2026 About United Way of Amarillo & Canyon United Way of Amarillo & Canyon is dedicated to improving lives by mobilizing the caring power of the Texas Panhandle. Through the 2-1-1 Texas Panhandle Helpline, United Way connects individuals and families to critical community resources, crisis support, and stabilization services, while advancing systems-level coordination and community impact. Position Summary The Community Navigator serves as a frontline resource specialist for the 2-1-1 Texas Panhandle Helpline, providing comprehensive information & referral (I&R), crisis intervention, advocacy, and navigation services to individuals and families across the Texas Panhandle. Community Navigators assess needs, identify appropriate resources, support callers through complex systems, and provide follow-up when appropriate to promote stabilization and self-sufficiency. This position requires strong communication skills, sound judgment, emotional intelligence, and the ability to work effectively in high-stress situations. After successful completion of training and performance benchmarks, this position may transition to a remote work arrangement, subject to program and operational needs.